Success Architect - Slack

Salesforce•Chicago, IL

5d•Hybrid

About The Position

Success Architects act as trusted technical advisors for our existing customer base and our partners on the Success team, leveraging broad technical and deep product expertise to amplify and extend adoption of Slack at our largest customers. All of which serves to ensure customers can deploy Slack quickly and effectively as mission critical infrastructure for the Enterprise. Architects educate customers about product features and automations, perform technical discovery & assessments to provide guidance on APIs and extensibility of Slack as a platform. They advise on practical applications of AI, and develop recommendations on architecture changes and integrations that drive adoption. Success Architects reduce enterprise risk and accelerate time-to-value by ensuring Slack is designed correctly in complex environments. In an ever changing technical landscape, we are seeking someone who understands technical capabilities but can blend that with customer facing pedigree to help customers move from challenge to deployable solution at pace with Slack.

Requirements

5+ years of experience as a solutions/sales engineer, technical consultant, customer success, or professional services team member, preferably in the SaaS or PaaS space
Sound understanding of at least one object oriented programming language such as: Java, Javascript, Node.js, SQL, Python.
Interest, Educational Background or Delivery Expertise in Generative AI technologies
Hands-on proficiency with data exchanges and API's.
Excellent written and verbal communications skills, with the ability to go a mile deep with technical customer resources or to describe the most basic capabilities to a business user.
Excellent presentation skills for presenting both business oriented solutions and sophisticated technical concepts.
Experience collaborating with the customer and resolving technical problems for them
Track record of success delivering customer value by translating complex technical issues into tangible solutions at scale
Bachelor's degree in a technical discipline or additional experience required

Nice To Haves

Prior experience in developing Slack applications

Responsibilities

Understanding customer challenges and priorities and leveraging your expertise to portray avenues forward to drive business value through Slack
Facilitate customer-facing workshops and discovery - often with our customer’s technical team to understand technical use-cases, integration points and business outcomes
Develop deep understanding of the technical specs for each Slack feature release to support questions from technical customer resources, and to demonstrate key features and bleeding-edge use-cases to business stakeholders
Become knowledgeable about how Slack integrates with other systems and apps, including: identity management, eDiscovery, data loss prevention, Salesforce, other SaaS products and internal systems
Partner with customers to achieve their business goals and outcomes by providing timely, proactive recommendations that will benefit customers’ ongoing usage of Slack
Proactively engage with Slack Product and Technical Support Teams, to address product feature/technical hurdles
Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction
Achieve key performance metrics and goals