Customer Success Architect

Sigma Computing•San Francisco, CA

14h•Hybrid

About The Position

The Customer Success Architect (CSA) team provides technical expertise for the post-sales customer experience. Customer Success Architects are responsible for making sure that our customers are meeting their objectives. They are a vital component of our company’s success, working with customers, partners, and product teams to deliver success for our valued customers. CSA supports multiple post-sales roles including GTM, Support, & Product.

Requirements

Minimum 10 years of business intelligence experience working in a customer-facing technical role (customer success or consulting).
Customer relationship skills.
Experience with database concepts.
Data warehouse experience - cloud data warehouse preferred (Snowflake, Redshift, BigQuery).
Designing, developing, and writing software and custom solutions using technologies such as JavaScript/TypeScript, SQL, React, GraphQL, and GitHub.
ETL experience.
Experience implementing production business intelligence solutions.
Bachelor’s degree in computer science or related field or equivalent technical experience.
Ability to work remotely full-time with up to 50% travel (eventually).

Nice To Haves

Familiarity with JavaScript and Web Development is a plus.
Experience at a SaaS company or with cloud architectures.
Experience with data analytics business use cases.
Startup experience.

Responsibilities

Serve as a Sigma champion and product expert, providing advice and expertise to customers.
Advise customers on technical best practices, including Sigma best practices and patterns, performance and tuning, security (SSO, team organization, row-level security), embedded and API access, and related data products (CDW, ETL, catalog tools).
Capture product feedback from customers and engage with the product team to improve the product roadmap.
Identify new use cases to grow accounts and find areas where Sigma can provide the most value to ensure renewals.
Cultivate customer references for the marketing team.
Design and develop software solutions for Business Intelligence and analytics products while providing technical expertise for post-sales customer success.
Work directly with customers to understand business and technical requirements and implement tailored analytics solutions.
Advise customers on best practices for implementation, performance, security, embedded analytics, and API access.
Collaborate with Product Managers and Engineering teams to deliver and improve customer solutions.
Document software and technical implementations.
Monitor deployed solutions and troubleshoot complex technical issues.
Learn product capabilities, release processes, and maintenance procedures to ensure successful customer outcomes.