Success and Solutions Lead, Nova

AngelList • New York, NY

7d • $160,000

About The Position

AngelList is hiring a Success & Solutions Lead for Nova, its payments network for private markets. Nova has moved $90 billion between funds and investors over five years and is expanding into venture, private equity, and real estate through partnerships with fund administrators. The role owns the customer side of the network, beginning with hands-on customer support and developing systems to replace manual work as the business scales. The position manages the Solutions team, reports to the Head of Customer Relations, and works closely with Nova's GM. It is based in New York City.

The role is expected to evolve considerably during its first year. The successful candidate will improve customer operations, grow usage of Nova among fund administrators and their general partners, lead onboarding and enablement, and ensure reliable service for investors. They will also represent customer needs to Product, Engineering, Partnerships, and Banking Operations.

Requirements

• At least 6 years of experience in strategy and operations, business operations, or consulting.
• At least 3 years as an operator at a company that scaled.
• Experience managing people and driving work across teams without direct authority.
• Experience building workflows, systems, automations, or AI agents that created leverage for the candidate and the business.
• Experience onboarding customers on a complex product; fintech, payments, or financial services experience is ideal.
• Ability to make difficult customer decisions when no playbook exists.

Nice To Haves

• Experience onboarding customers on a complex product in fintech, payments, or financial services.

Responsibilities

• Own customer support across direct ticket handling, self-service, and automation.
• Design the organization, systems, and instrumentation needed for Nova to operate efficiently and with a lean team.
• Grow payment volume and verified identities by expanding how fund administrators and their general partners use Nova.
• Own onboarding and enablement for fund administrators and their funds.
• Ensure seamless service delivery to investors and build trust among customer segments.
• Represent the voice of the customer and maintain close feedback loops with Product, Engineering, Partnerships, and Banking Operations.
• Manage the Solutions team.

Benefits

• Competitive base salary and performance-based variable compensation.
• Benefits package.
• Equity package.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed