Success Advisor

Wilson Community College•Wilson, NC

6d•Onsite

About The Position

The Success Advisor plays a critical role in supporting Wilson Community College’s commitment to accessible, student-centered education. This position engages in proactive student recruitment, provides comprehensive academic and career advising, and supports students through ongoing persistence, retention, and completion initiatives. The Success Advisor serves as a primary point of contact for prospective and current students, ensuring they receive accurate information, individualized guidance, and consistent support from enrollment to graduation.

Requirements

Bachelor’s degree in education, counseling, student affairs, human services, or a related field.
Knowledge of academic advising principles, career development frameworks, and student success strategies.
Strong interpersonal and communication skills, with the ability to build rapport with diverse student populations.
Demonstrated ability to manage multiple tasks, maintain accurate records, and work collaboratively with colleagues.
Communicate effectively (written and verbal) in a variety of settings, with people from diverse backgrounds, educational levels, and age groups.
Operate a PC, mobile devices, and related software.
Use Microsoft Office (word processing, database, presentation, spreadsheets), and relevant applications or internet-based platforms.
Provide accurate and appropriate information to students, employees and visitors.
Establish and maintain effective working relationships with students, faculty, administrators, coworkers, and the public.
Prioritize and complete projects and tasks with attention to detail and accuracy.
Knowledge of Communication and data management systems
Knowledge of College programs, policies, and procedures
Knowledge of Family Educational Rights and Privacy Act (FERPA)

Nice To Haves

Bilingual skills, particularly English and Spanish, are preferred to support communication with diverse populations.
Experience advising in a community college environment.
Familiarity with CRM systems, student information systems, early-alert tools, or retention software.
Experience working with adult learners, first-generation students, or special populations.

Responsibilities

Provide prospective students with clear and accurate information regarding admissions, program pathways, financial aid basics, college policies, and enrollment steps.
Assist students in navigating the application and onboarding process, ensuring a seamless transition to WCC.
Participate in recruitment activities, including high school visits, community events, campus tours, and information sessions, consistent with WCC’s recruitment approach.
Provide individualized advising to help students explore academic programs aligned with their interests, goals, aptitudes, and career aspirations.
Guide students in course selection, degree planning, scheduling, and understanding program requirements.
Communicate effectively about transfer options, career pathways, credential stacking, and labor market information.
Monitor student progress throughout each term, identifying potential academic or personal barriers and intervening early.
Provide outreach to students who miss advising appointments, demonstrate academic difficulty, or disengage from coursework.
Connect students with campus resources including counseling, tutoring, accessibility services, financial aid, and other support programs, consistent with WCC’s student development framework.
Maintain accurate advising notes, records, and follow-up communication in accordance with college procedures.
Participate in and coordinate student success workshops, orientation activities, and success initiatives that promote persistence and completion.
Work closely with faculty, Student Development staff, and program coordinators to ensure alignment of advising, recruitment, and retention strategies.
Serve as a consistent point of contact for assigned caseload(s) to ensure holistic, ongoing support.
Contribute to the College’s institutional effectiveness goals related to student support, advising quality, and retention as outlined in planning documents.
Participate in professional development to remain knowledgeable about best practices in advising, student support, and community college retention strategies.