(Overnight) Substitute Youth Care Coordinator

Sisu Youth Org•Oklahoma City, OK

4d•Onsite

About The Position

Sisu offers emergency shelter, drop-in services, case management support, and housing options to youth and young adults ages 15-24 experiencing homelessness. The Overnight Substitute Youth Care Coordinator will serve as a substitute by picking up overnight shifts and filling in for staff on PTO. The Substitute Youth Care Coordinator is responsible for supervising youth in the program and maintaining a safe, clean, respectful, hospitable, and professional shelter environment. The Substitute Youth Care Coordinator will have varied tasks including supervision of clients in the shelter and drop-in setting, engaging with volunteers, housekeeping, laundry and food service.

Requirements

High School Diploma or equivalent
Must be highly organized, flexible, able to work independently, and willing to assist in conflict resolution
Strong interpersonal skills, including customer service, patience, empathy and compassion
Effective communication skills, including active listening, writing, speaking and reading comprehension
Work within deadlines and scheduled timelines
Willingness to cover shifts with a short notice
Basic computer skills, with proficiency in Google Workspace and other computer applications
Ability to operate in a trauma-informed manner with young people who may be experiencing mental health issues or substance use disorders
Ability to pass background check consistent with organizational and state requirements
Staff is required to remain awake for the duration of their shifts
Must be able to bend, stoop, and lift items over 25 pounds
Ability to use telephone, PC, copy machine, printer, and other office equipment
Ability to use washer, dryer, and other household equipment - ie. Mop, broom, etc.
Near vision sufficient to read written communications, computer printouts, etc.
Adequate hearing to communicate effectively in person and by phone
Reliable transportation required

Nice To Haves

Experience with youth, mental health, social services or program administration a plus

Responsibilities

Provide direct supervision of clients and continuously monitor the shelter and drop-in environment to ensure safety and security
Engage clients in activities, skill-building, games, curriculum, or conversation to further program goals and positive youth development
Assist clients in planning, attaining necessities, engaging with providers, maintaining routines, meeting deadlines, and completing scheduled activities
Answer program calls, texts, and emails promptly, document important information, and communicate clearly and consistently with staff, clients, and service providers
Document daily services in Infoflo and HMIS, maintain accurate client files, read and update shift notes
Perform light housekeeping and execute cleaning tasks. Oversee client chores and assist with cleaning dorms, offices, storage, and resetting for the next day.
Collect, document, and sort donations
Client engagement: Proactive and preventative de-escalation techniques are used to maintain a welcoming environment. Engaging with clients in conversation and inviting them to participate in tasks or activities is a priority.
Daily cleaning: Bedding and donations are washed and put away. All hard surfaces wiped down, trash taken out, clutter cleared, supplies organized, vacuuming, cleaning bathrooms, sweeping and mopping completed, and supplies restocked and organized.
Client check-in: Every client receives excellent customer service. Upon entry, clients pass through a metal detector and their bags are placed in the bag cabinet. Every client is then checked-in and their services are tracked. Capacity is monitored.
Kitchen: Assisting clients using appliances and accessing meals or snacks, maintaining the cleanliness of the kitchen by washing dishes, wiping down hard surfaces, cleaning out the fridge, taking the trash out, and organizing supplies.
Donations: Donations are accepted with gratitude and hospitality and donors are given a receipt. Donations are then sorted, washed, organized, and put away.
Communications: The Sisu phone is answered professionally. Shift notes are reviewed and updated every shift, Slack and email are checked to stay on the same page as the team.
Data Tracking: All data is tracked through Infoflo. All complete documents, intakes, and papers are filed neatly.