Substitute Library Assistant I

City of Boise•Boise, ID

4d•Onsite

About The Position

Join a customer-focused library team where you’ll help create a welcoming experience for users of all ages. As a Substitute Library Assistant I, you’ll provide circulation, reference and technology support, assist with user questions, and help maintain inviting library spaces. This role is ideal for someone who enjoys helping others, adapts easily to different locations and brings patience and professionalism to every interaction. Hours vary, working up to 19-hours per week, with weekends typically scheduled between 10:00 am - 2:00 pm.

Requirements

High school diploma or equivalent and some customer service experience, or an equivalent combination of education and/or experience.
Knowledge of customer service techniques.
Knowledge of basic computer skills.
Ability to learn and use library systems.
Ability to work independently and use initiative while performing duties within established guidelines and procedures.
Ability to multitask and perform a broad range of administrative tasks.
Ability to exercise tact, patience, diplomacy, cultural sensitivity and courtesy when dealing with users.
Ability to troubleshoot and problem-solve.
Ability to communicate effectively in the English language at a level necessary for efficient job performance.
Ability to perform all essential functions as assigned by an authorized employee, supervisor, and/or manager with or without a reasonable accommodation.
Applicants must be able to pass: City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation

Nice To Haves

Experience in a library setting or working with diverse populations.

Responsibilities

Assists library users with circulation, reference, reader's advisory and other library services.
Maintains accurate user account information and resolves customer concerns tactfully, using discretion and initiative to meet user needs.
Maintains a basic knowledge of library resources and practices.
Assists the public with library computer use and related technology.
Assists with user inquiries and explains policies and procedures.
Handles basic issues and problems and refers more complex issues to higher-level staff.
Performs routine or repetitive tasks with specific instructions and set procedures, such as performing proper library opening and closing procedures and checking in returned materials using library computer systems.
Maintains library collections by accurately sorting and shelving materials.
Creates displays to promote programs, library services and materials.
Assists with offsite events for users of all ages, as needed.
Performs other duties as assigned.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.