Substitute In-Room Dining Server

New York, Hotel.•Mandarin Oriental, NY

14d•$17 - $23•Onsite

About The Position

Mandarin Oriental New York is looking for a Substitute In-Room Dining Server to join our Food & Beverage team. Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Mandarin Oriental, New York features 244 elegant guestrooms and suites with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park.

Requirements

Reading, writing and oral proficiency in the English language.
Willing to work a flexible schedule and holidays.
Be a self-motivator and motivator of others
Must be able to work in a high pace and dynamic operation.
Be able to work together with other colleagues.
Have a pleasant, friendly and helpful manner.
Maintain a clean and healthy personal hygiene and grooming.
Work in a safe, prudent and organized manner.
Be able to relate to all levels of guests and management.
Have a minimum of 2 years experience in similar position in a luxury hotel property
Have the ability to handle multiple tasks at one time.
Have excellent communication and organization skills
Be able to consistently delight and satisfy our guest
Have the ability to handle guest requests in a detailed manner

Responsibilities

Support company's philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
Set up tables up to our standards as per side work description
Mark tables appropriately to food order for each course
Set up the dining table and or tray according to the order accurately in timely manner
Deliver in room dining order to the guests in a timely manner, within the quoted time
Provide excellent service at all time to all of our guests
Assist Guest courteously and efficiently, providing service for any guest’s request
Extensive knowledge of food and beverage in order to assist guests with suggestions and up sell our product, including liquors and cocktails.
Pick up the table after the use by the guests or as per guest’s request.
Do all the side works and preparations of the equipment’s for the continuation of the operation
Make sure that all silver and glasses are wiped and spotless
Check accuracy of order before delivering – be sure it is complete.
Make sure that all product served are accounted for on the final bill before presenting it.
Verify guest satisfaction before leaving the room
Anticipate guest needs, as to where guests will never have to ask for anything
Attend all food and beverage training classes
To wish each and every guest a good day/evening before departing the room
At the end of the shift deliver all checks and report to the appropriate place according to rules
Setting and maintaining the In Room dining environment and material perfectly clean as per side work description.
Following the posted opening and closing duties and side work sheet
Attend daily pre meal/communication meeting
Attend monthly department meeting
Always carry a master key, bottle opener, door stopper and pager when delivering or picking up tables and trays.
Generate a good atmosphere