Substance Use Navigator

Marshall Medical Center•Placerville, CA

2d•Onsite

About The Position

The Substance Use Navigator (SUN) is a care coordinator, group facilitator and an integral team member of the Marshall CARES (Clinically Assisted Recovery and Education Services) Outpatient Clinic. The goal of this position is to reach the underserved patient populations, who use substances in our community and provide education regarding available resources in the treatment of substance use disorders, as well as to motivate and encourage patients to enter and remain in treatment to improve their overall quality of life. The CARES Navigator will provide case management, conduct initial brief assessments, introduce patients to programs and services, facilitate substance use groups and individual counseling sessions, serve as an advocate for the patients, and maintain ongoing contact with family members and the multidisciplinary care team. They may also assist with access to other services such as financial counseling, primary care, mental health services, social services, and residential treatment facilities. To ensure program continuity and compliance, the CARES Navigator will work under the direction of the Marshall CARES Program Manager and work closely with the hospital Substance Use Navigator, other CARES team members, Case Management, Social Services, Providers, and local agencies.

Requirements

Understanding of Substance Use Disorder (SUD) as a medical condition and the role of Medication for Opioid Use Disorder (MOUD) in treatment and harm reduction
Interest/proficiency in working with individuals recently released from incarceration, homeless individuals and other marginalized populations
Understanding of medical terminology
Strong customer service experience required
Good understanding of Healthcare Financial Systems, including contracting limitations with insurers and aftercare providers
Proficiency in hospital wide computer programs, Windows based word processing, spreadsheet (Excel), email and calendaring software required
Ability to have a nonjudgmental, energetic, positive approach to assisting patients with Substance Use Disorder
Able to interact with patients in a culturally relatable manner
Excellent written and verbal communication skills
Must have the ability to work with minimal supervision
Must have the ability to frequently reprioritize workload and handle multiple tasks at once
Must have the ability to establish a positive rapport with patients and the community
Problem solver that works in close collaboration with the Social Workers and Case Managers
Must have excellent organizational skills
Respect for patient confidentiality and privacy
Comfortable with regularly verifying and processing insurance eligibility and obtaining authorization requests, including verifying personal credentials with external partners to obtain this information (e.g., ID.me for identity verification for VA insurance coordination)

Nice To Haves

Certified Alcohol & Drug Abuse Counselor (CADC), Certified Addictions Treatment Counselor (CATC) or Registered Alcohol & Drug Technician (RADT) strongly preferred
Strong knowledge of and connections to the local community preferred

Responsibilities

Provide case management
Conduct initial brief assessments
Introduce patients to programs and services
Facilitate substance use groups and individual counseling sessions
Serve as an advocate for the patients
Maintain ongoing contact with family members and the multidisciplinary care team
Assist with access to other services such as financial counseling, primary care, mental health services, social services, and residential treatment facilities
Work under the direction of the Marshall CARES Program Manager
Work closely with the hospital Substance Use Navigator, other CARES team members, Case Management, Social Services, Providers, and local agencies
Collect and collate data and statistics
Verify and process insurance eligibility and obtain authorization requests
Verify personal credentials with external partners to obtain information (e.g., ID.me for identity verification for VA insurance coordination)