Substance Abuse Services Clerk (524)
About The Position
This position works under the direct supervision of the Substance Abuse Program Director and provides routine substance abuse related program orientation, admission paperwork, internal audits, and other support to counseling staff. Duties involve consideration of clients' and their families' psychological, mental, social, emotional, physical, and safety needs. The role includes professionally greeting clients and families, answering telephones, directing calls, and taking messages. Responsibilities also encompass data entry, typing professional documents, maintaining an accurate filing system, and assisting with reports. The position requires initiative, excellent public relations and communication, organizational skills, and the ability to interact professionally with staff, consumers, families, and community agencies. Work is performed with minimal supervision within established policies and procedures. HFC incorporates principles of trauma-informed care, emphasizing cultural sensitivity and a safe, respectful environment. Reassignment of work location and hours may occur based on program needs.
Requirements
- High School graduate or GED
- One year experience working with individuals with substance abuse and/or mental health issues
- Demonstrate working knowledge of basic mental health and substance abuse concepts
- Valid driver’s license and be insurable to drive Center vehicles
- Must pass and maintain all Center mandate trainings and all trainings required for certification
- Well-developed communication, teaching, and interaction skills
- Competency in obtaining and assessing clients and their families general status
- Ability to document clinical observations in an appropriate manner via the system utilized by the Center and the department
- Ability to write notes according to standard, memos, letters, and miscellaneous other documents with acceptable spelling and grammar
- Flexibility and patience when dealing with adolescent and adult clients and their families
- Ability to relate verbal instructions
- Communicate in a courteous and effective fashion with co-workers, consumers and families, agencies and the public
- Display a customer service orientation; at all times treating customers as equals and partners
- Skilled in the use of personal and network computers, word processing, database, spreadsheet and office management software (Microsoft Office)
Nice To Haves
- Familiarity with CMBHS
Responsibilities
- Provide routine substance abuse related program orientation
- Complete admission paperwork
- Conduct internal audits
- Provide support to counseling staff
- Professionally greet clients and their families
- Answer the telephone, direct calls, and/or take messages for staff
- Perform data entry as assigned
- Type professional documents as requested by supervisor
- Assist with delivering substance abuse services
- Maintain an accurate filing system
- Assist with reports
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
