Subsidy Support Specialist Advanced

YMCA of San Diego County•San Diego, CA

2d•$23 - $27•Hybrid

About The Position

The Subsidy Support Specialist Advanced plays a key role in supporting the Family Advocate and/or Provider Support Services departments. This position assists with conducting initial orientations to determine eligibility, assessing family and provider needs, and identifying the appropriate level of support required. The Subsidy Support Specialist Advanced will review and screen documentation submitted by parents and/or providers to determine eligibility for certification and payment authorization. This position is responsible for ensuring that all required information is accurate, complete, and in compliance with relevant regulations and guidelines. All responsibilities are carried out in compliance with California Department of Education Title 5 regulations, County childcare guidelines, and Childcare Resource Service (CRS) policies.

Requirements

Associate’s degree or two (2) years’ equivalent related experience required
A minimum of three (3) years of experience in any of the following or a combination thereof: Working in an administrative setting, Performing data entry and/or data validation tasks, Working in a community-based organization serving children, youth, families and/or adults, Working in a high-volume environment
Intermediate computer skills, including Microsoft Office and Teams
Strong customer service skills, demonstrating sensitivity to diverse populations and cultural competency, while maintaining a commitment to excellence
Proficiency in conflict de-escalation and resolution, active listening, and effective communication
Exceptional organizational and prioritization abilities
Auditory ability to engage in extensive telephone and direct communication
Ability to perform repetitive updates to physical and computer files with proper documentation
Adaptability in absorbing and implementing new department policies, effectively communicating them to work partners
Capability to communicate policies and procedures effectively to providers, clients, and community partners
Strong interpersonal, written, and verbal communication skills
Ability to smoothly adapt to changes in priorities, regulations, procedures
Comfortable with a hybrid work model, capable of efficiently managing both office and remote work responsibilities on specified days
Flexibility to transition between different work environments as needed, including the potential for full-time office-based work at any time
Must have access to reliable transportation to travel throughout San Diego County
Applicants of critical positions within Community Support Services be fingerprinted, prior to reporting to work, and include subsequent arrest notifications
CPR/AED, and First Aid Certification, must include Adult and Child/Infant, obtained within 30 days of hire, and must be from one of the following certifying organizations: American Red Cross, American Heart Association, or American Safety and Health Institute
Exclusion and Debarment checks prior to first day and monthly thereafter

Responsibilities

Assist families and providers attending appointments, orientations, and walk-ins
Facilitate and manage the enrollment of families and/or providers into various internal and external services and programs offered
Provide administrative support to fulfill requests that require a high level of coordination, attention to detail, and cultural sensitivity
Maintain database and tracking information for program statistics, preparation of program reports, and tracking of client/provider data
Assist in updating and formatting program forms and routing documentation for families enrolled in the program
Assist in providing direct services to program clients and providers to fulfill the Funding Terms and Conditions and relevant guidelines
Professionally and efficiently provide high-quality customer service to both internal and external customers through various communication channels; Welcome clients professionally, serving as the first point of contact and delivering excellent customer service; Handle front desk responsibilities, including responding to inquiries, managing appointments, and directing clients to the appropriate resources or staff
Assist in managing day-to-day operations and maintenance of the facility, serving as an additional point of contact for any facility-related tasks as needed
Receive, compile, enter, analyze, and monitor agency and program-level data to ensure accuracy and completeness for paperwork processing within specified time frames
Provide training and support to providers using a wide range of communication portals