Subsidiary Director of Quality Assurance

ECS Ltd•Raleigh, NC

4d•Onsite

About The Position

The Subsidiary Director of Quality Assurance provides leadership for quality assurance, standardization, process improvement, training, and operational consistency initiatives throughout the subsidiary. This position collaborates with operational leaders, technical professionals, corporate stakeholders, and cross-functional committees to develop, implement, monitor, and improve quality systems and business processes. The Subsidiary Director of Quality Assurance is responsible for strengthening organizational effectiveness, promoting standardization, supporting continuous improvement, and ensuring services are delivered in accordance with ECS quality standards and operational expectations.

Requirements

10 years of related experience
High school diploma or GED required
Bachelor’s degree in Civil Engineering preferred
If driving for, or on behalf of, any ECS subsidiary, a valid driver’s license is required
Advanced knowledge of quality assurance systems, process improvement methodologies, and operational excellence principles
Strong understanding of construction materials testing operations, laboratory procedures, and quality control practices
Demonstrated technical expertise, leadership, professionalism, and commitment to quality
Strong project management, organizational, and problem-solving skills
Ability to evaluate operational performance and implement effective quality improvement initiatives
Ability to analyze data, identify trends, and develop actionable recommendations
Strong auditing, compliance, and process evaluation capabilities
Effective verbal, written, presentation, and interpersonal communication skills
Ability to communicate complex technical information to diverse audiences
Ability to influence organizational change and drive adoption of new processes and standards
Ability to work independently and exercise sound judgment with minimal supervision
Ability to lead cross-functional teams, committees, and organizational initiatives
Strong attention to detail and commitment to accuracy
Ability to manage multiple priorities in a dynamic business environment
Proficiency with Microsoft Office Suite and business management systems
Ability to build collaborative relationships across all levels of the organization
Strong leadership, coaching, mentoring, and employee development skills
US Military ranks E-6 will qualify if they also meet education, certification, and licenses requirements.

Nice To Haves

Bachelor’s degree in Civil Engineering

Responsibilities

Leads and manages the subsidiary quality assurance program to ensure services are delivered in accordance with ECS policies, procedures, and quality standards
Develops and maintains quality assurance objectives that support organizational goals and operational excellence
Establishes quality assurance strategies, programs, processes, and performance measures across the subsidiary
Partners with corporate and subsidiary leadership to support quality objectives, standardization efforts, and continuous improvement initiatives
Promotes a culture of quality, accountability, consistency, and operational excellence throughout the organization
Serves as a quality assurance subject matter expert and trusted advisor to subsidiary leadership
Establishes and maintains standardized templates, processes, procedures, and documentation across service lines and operational functions
Develops repeatable and predictable operational processes that improve consistency, efficiency, and quality outcomes
Evaluates existing business processes and identifies opportunities for improvement, simplification, and standardization
Analyzes operational data, trends, and performance indicators to support decision-making and process enhancements
Recommends and implements improvements that strengthen quality, reliability, efficiency, and client service
Collaborates with committees, technical teams, and operational leaders to support implementation of company-wide initiatives
Reviews industry developments, technical publications, and best practices to identify opportunities for organizational improvement
Develops, coordinates, and supports subsidiary-wide quality-related training programs and educational initiatives
Supports implementation and communication of company programs, processes, standards, and operational changes
Collaborates with company committees and leadership teams to facilitate adoption of new initiatives and process improvements
Creates training materials, guidance documents, communication resources, and implementation tools
Promotes knowledge sharing, best practices, and organizational learning throughout the subsidiary
Supports onboarding, professional development, and technical competency initiatives related to quality and operational excellence
Plans, manages, and coordinates a subsidiary-wide quality audit program
Conducts audits of operational offices, construction materials testing functions, laboratories, and related service areas
Evaluates compliance with ECS quality standards, policies, procedures, and operational requirements
Documents audit findings and develops recommendations for corrective and preventive actions
Monitors implementation and effectiveness of corrective actions and improvement initiatives
Supports preparation for internal, external, client, regulatory, and accreditation audits
Identifies risks, compliance concerns, and opportunities to improve operational consistency and quality outcomes
Provides technical and operational guidance related to quality systems, procedures, and process implementation
Supports system users by responding to questions, troubleshooting concerns, and providing training on quality-related tools and systems
Analyzes operational issues and recommends practical solutions that improve performance and service delivery
Reviews technical and operational processes and advises leadership regarding process effectiveness and opportunities for improvement
Confers with field and office personnel regarding application of quality procedures, standards, and tools
Investigates customer concerns related to quality and supports development of effective resolutions when needed
Confirms personnel are appropriately trained, supervised, and equipped to perform required services and procedures
Promotes continuous quality monitoring and improvement throughout project execution and service delivery
Partners with operational leaders, technical professionals, committees, and corporate stakeholders to advance organizational objectives
Supports development and implementation of subsidiary policies, procedures, goals, and strategic initiatives
Provides leadership and direction regarding organizational standardization and quality-related priorities
Evaluates subsidiary performance and develops recommendations that improve reliability, consistency, and operational effectiveness
Supports business planning, budgeting, forecasting, and resource allocation related to quality initiatives
Serves as a liaison between subsidiary personnel and corporate quality assurance leadership
May support strategic projects, regional accounts, national accounts, and key client initiatives
May assist with recruiting, hiring, training, mentoring, and performance management activities
May participate in business development, proposal preparation, report development, and client support activities
Performs other duties as assigned