Director of Quality Assurance

Complete Turbine Services•Coral Springs, FL

just now

About The Position

The Director of Quality Assurance provides strategic leadership and oversight of the Quality Assurance function, ensuring high standards of quality, regulatory compliance, safety, and operational excellence. The role leads the development, implementation, maintenance, and continuous improvement of the company’s Quality Management System (QMS), ensuring alignment with applicable regulatory and customer requirements, company procedures, and AS9110/AS9100 standards. The Director partners with Operations, Engineering, Technical Training, Supply Chain, and other business functions to strengthen the quality culture, identify and mitigate risk, improve processes, and maintain effective quality systems. The position also leads and develops Quality Assurance personnel, supports regulatory authorities and external auditors, and provides executive leadership with quality metrics, audit results, risk assessments, trends, and recommendations. The role is based in Coral Springs, Florida, within the Quality Assurance department, and reports to the Executive VP.

Requirements

Minimum 8–10 years of progressive experience in Quality Assurance, Quality Engineering, Quality Management Systems, or aviation regulatory compliance, with demonstrated leadership experience.
Strong working knowledge of AS9110/AS9100 Quality Management Systems and auditing requirements.
Strong knowledge of root cause analysis, corrective action, risk management, process improvement, and quality performance methodologies.
Demonstrated experience leading internal and external audits and interacting with customers, auditors, suppliers, and regulatory authorities.
Proven ability to lead and develop teams and influence cross-functional stakeholders at all levels of an organization.
Excellent leadership, communication, interpersonal, problem-solving, and negotiation skills.
Strong analytical skills, including the ability to interpret quality data, identify trends, assess organizational risk, and present recommendations to executive leadership.
Ability to manage competing priorities in a fast-paced MRO environment.

Nice To Haves

Bachelor’s degree in Engineering, Quality, Aviation, Business, or a related technical field; an equivalent combination of education and relevant aviation/MRO quality experience may be considered.
Previous experience in an aviation engine MRO or FAA-regulated repair station environment is strongly preferred.
AS9110/AS9100 Auditor or Lead Auditor certification is preferred.
Experience supporting an FAA Part 145 repair station, particularly within an aircraft engine MRO environment, is highly desirable.
Experience working with regulatory audits, customer audits, quality escapes, corrective action systems, supplier quality, technical documentation, and engine repair processes is preferred.

Responsibilities

Provide strategic leadership and direction for the Quality Assurance organization and QMS.
Ensure company processes, procedures, work instructions, and quality systems comply with applicable FAA requirements, AS9110/AS9100 standards, customer requirements, and company policies.
Lead the development, implementation, monitoring, and continuous improvement of the company’s QMS.
Establish quality objectives, performance indicators, and reporting mechanisms to evaluate organizational quality performance.
Oversee internal, supplier, customer, regulatory, and third-party audits, including preparation, execution, response, and follow-up.
Lead and support corrective and preventive action activities, including root cause analysis, containment, corrective actions, and effectiveness verification.
Identify quality trends, systemic issues, and improvement opportunities by collecting and analyzing quality data.
Ensure appropriate investigation and resolution of quality escapes, nonconformances, audit findings, and process deficiencies.
Provide leadership and oversight for supplier quality performance and collaborate with Supply Chain and Operations on supplier-related quality concerns.
Ensure repair and production processes are evaluated and monitored for compliance, reliability, and effectiveness.
Partner with Engineering and Operations to develop sustainable solutions to recurring quality and process issues.
Ensure quality procedures and work instructions are documented, maintained, controlled, and aligned with regulatory and corporate requirements.
Provide executive leadership with quality metrics, audit results, risk assessments, trends, and improvement recommendations.
Promote a proactive quality and compliance culture throughout the organization.
Lead, coach, develop, and evaluate Quality Assurance personnel, establishing clear expectations and accountability.
Support regulatory authorities, customers, and external auditors during inspections and audits.
Collaborate with Technical Training to ensure personnel understand applicable quality procedures, regulatory requirements, and organizational standards.
Participate in management reviews and recommend actions concerning QMS performance, organizational risks, resource requirements, and improvement opportunities.
Lead cross-functional quality initiatives and ensure corrective actions are completed within established timelines.
Serve as a key Quality representative in organizational and leadership meetings.
Perform additional responsibilities as required to support organizational quality, compliance, and operational objectives.