[US] Subscriber Success Operations Intern

Benchmark Gensuite • Mason, OH

4d • Hybrid

About The Position

Benchmark Gensuite is seeking a highly analytical and detail-oriented Subscriber Success Operations Intern to join their team for a 10–12 week summer internship, with the potential to continue part-time thereafter. This role is ideal for students interested in the intersection of data analytics, customer success strategy, and AI-driven insights within a SaaS environment. As a Subscriber Success Operations Intern, you will support initiatives that enhance how we monitor customer health, identify risks, and drive proactive engagement across our subscriber base. You will work closely with Customer Success, Account Management, and Operations teams to analyze data, improve processes, and contribute to scalable strategies that drive customer retention and growth. The ideal candidate has a strong analytical mindset, is comfortable working with data, and is eager to apply emerging technologies—such as AI—to real-world business challenges.

Requirements

• Currently pursuing a Bachelor’s degree in Data Analytics, Business Analytics, Information Systems, or a related field
• Strong analytical and problem-solving skills with attention to detail
• Experience or coursework in data analysis, reporting, or business intelligence tools
• Familiarity or interest in AI, machine learning, or data-driven decision-making
• Proficiency in Microsoft Excel (required)
• Strong communication skills, with the ability to translate data into insights
• Ability to manage multiple tasks and work in a fast-paced environment

Nice To Haves

• experience with tools like Power BI, Tableau, or similar is a plus
• Interest in SaaS business models and customer success strategy preferred

Responsibilities

• Support the development and refinement of customer health scorecards to monitor engagement, satisfaction, and risk signals
• Analyze customer data to generate actionable account insights and identify trends impacting retention and growth
• Assist in building and improving reporting dashboards and recurring performance metrics
• Contribute to AI-driven risk tracking initiatives, helping identify at-risk accounts and recommend proactive actions
• Help standardize and document customer success processes to improve scalability and consistency
• Collaborate with cross-functional teams (Customer Success, Product, Operations) to support strategic initiatives
• Conduct data validation and ensure accuracy and integrity across reporting systems
• Prepare insights, summaries, and presentations for internal stakeholders

Benefits

• annual bonus programs
• regular team-building events
• off-cycle reviews
• engaging team activities including happy hours and exciting virtual events
• Benchmark Gensuite Team Member Networks, like the Respect for Diversity Group and the Sustainability Group

What This Job Offers

• Job Type: Full-time
• Career Level: Intern