Subrogation Support Specialist

Fleet Response•Hudson, OH

1d•$19 - $22•Hybrid

About The Position

Fleet Response is seeking a Subrogation Support Specialist to join our Subrogation team. This is an excellent opportunity for someone looking to build a career in subrogation, claims, insurance, collections, or fleet services while gaining hands-on experience managing lower-complexity recovery files and supporting the overall subrogation process. Candidates located within commuting distance of our Hudson, Ohio corporate office will begin working in-office and may become eligible for a hybrid work schedule after 90 days. Candidates who are not local to the Hudson area may be considered for a remote work arrangement, based on departmental needs and business requirements. The Subrogation Support Specialist plays an important role in supporting Fleet Response's recovery efforts by managing lower-complexity subrogation claims from initial review through resolution. This position reviews claim information, verifies insurance coverage, identifies responsible parties and carriers, gathers supporting documentation, prepares subrogation demands, communicates with insurance companies and other involved parties, and assists with negotiating settlements on behalf of Fleet Response clients. The Subrogation Support Specialist is responsible for maintaining an assigned inventory of files, completing timely follow-up, documenting all claim activity, and ensuring recovery efforts remain within applicable statutes of limitation and client requirements. Success in this role requires strong communication, organization, research and investigative skills, attention to detail, follow-through, and the ability to manage multiple files and priorities in a fast-paced environment.

Requirements

High school diploma or GED.
Previous customer service, administrative, clerical, collections, or related professional experience.
Strong verbal and written communication skills.
Strong organizational skills and attention to detail.
Ability to manage multiple files, priorities, deadlines, and follow-up responsibilities.
Ability to work effectively in a fast-paced, high-volume environment.
Demonstrated professionalism, dependability, punctuality, and consistent attendance.
Ability to work independently while also collaborating effectively with peers and leadership.
Willingness and ability to learn subrogation processes, insurance terminology, client requirements, and applicable regulations.

Nice To Haves

Previous experience in subrogation, claims, insurance, collections, recovery, automotive services, fleet management, or a related field.
Previous claim-handling experience.
Experience communicating with insurance carriers, responsible parties, attorneys, or collection agencies.
Experience managing an assigned inventory or caseload.
Experience researching insurance information, liability, applicable laws, or contact information.
Familiarity with automotive terminology, insurance claims, or vehicle-related processes.

Responsibilities

Review newly assigned subrogation claims to verify insurance information, identify applicable policies, and ensure claims are properly reported within department guidelines.
Research insurance companies, responsible parties, policy information, and other available resources to support proper carrier identification and recovery efforts.
Report subrogation claims to the appropriate insurance carriers for automotive and heavy-equipment claims.
Manage an assigned inventory of lower-complexity subrogation files in accordance with client parameters, department procedures, and established timelines.
Maintain consistent follow-up on open files, outstanding documentation, insurance responses, payments, and other required action items.
Communicate professionally with drivers, clients, insurance carriers, repair facilities, responsible parties, attorneys, collection agencies, and other involved parties.
Respond to incoming calls, emails, and inquiries while providing timely and professional customer service.
Gather, review, organize, and upload claim documentation into the claims management system.
Obtain statements from drivers, witnesses, and other involved parties as needed.
Receive and upload police reports to the appropriate claims and review reports for information relevant to liability and recovery.
Verify claim details and update missing, incomplete, or inaccurate information within the claims management system.
Gather liability determinations and communicate with client insurance carriers regarding liability when necessary.
Review available claim documentation to identify information needed to support recovery efforts.
Maintain clear, complete, accurate, and timely documentation of all claim activity, correspondence, decisions, and follow-up.
Prepare subrogation demand packages in accordance with department procedures and client requirements.
Pursue subrogation recovery within applicable statutes of limitation.
Contact responsible parties and insurance carriers to discuss outstanding claims and pursue reimbursement on behalf of Fleet Response clients.
Negotiate settlements within established authority, client parameters, department guidelines, and applicable legal requirements.
Maintain professional and compliant communication when contacting responsible parties regarding outstanding balances and recovery.
Review returned mail and conduct skip tracing or other research to locate current contact information for responsible parties.
Research applicable state laws, regulations, and requirements that may impact liability, recovery, or collection efforts.
Refer appropriate files to outside collection agencies or attorneys when additional recovery action is necessary.
Communicate with outside collection agencies and attorneys regarding file status, documentation, payments, and next steps.
Communicate with clients to obtain settlement authority or approvals when required.
Review payments received, update claim records appropriately, and close files in accordance with client and department requirements.
Monitor files for applicable deadlines, statutes of limitation, outstanding documentation, and required follow-up.
Meet or exceed established individual and team recovery, productivity, quality, and customer-service expectations.
Collaborate with peers, leadership, and other departments to resolve file issues, improve processes, and support overall department performance.
Accept, implement, and act upon coaching and performance feedback to support continued professional development.
Perform other subrogation-related duties and projects as assigned.