Subrogation Examiner (Auto Claims) (Hybrid)

NYCM Insurance•Town of Sherburne, NY

6d•$48,476 - $75,407•Hybrid

About The Position

The Subrogation Examiner evaluates automobile claims to determine recovery opportunities based on sound claim knowledge. The role manages the recovery process—including investigation, evaluation, and disposition—in compliance with applicable insurance regulations and NYCM’s best practices. The examiner assesses customer needs and develops solutions to meet or exceed customer expectations throughout the claim process. The position is hybrid, with two days in the office, and is listed as 40 hours per week. It may require travel for claims and agency visits. The salary range is $48,476–$75,407, and applications are accepted through 11/24/26.

Requirements

High school diploma or equivalent, with related experience demonstrating the knowledge, skills, and abilities necessary to perform the essential functions of the position.
Good knowledge and understanding of personal auto policies, Regulation 64, best practices, New York State Vehicle and Traffic Laws, and automobile insurance claims procedures.
Knowledge and understanding of the subrogation process.
Knowledge and understanding of arbitration practices and principles.
Customer service orientation.
Good personal computer skills, including electronic mail and record keeping.
Excellent oral and written communication skills.
Ability to multitask, prioritize, and manage time effectively.
Detail oriented.
Critical-thinking, problem-solving, and decision-making skills.
Strong negotiation skills.
Ability to work independently and as part of a team with minimal direct supervision.
Ability to handle stress professionally, calmly, and effectively.
Positive and professional attitude, with the ability to influence and support change.
Willingness to continue professional development.

Responsibilities

Investigate claims to evaluate the cause of loss and determine subrogation potential.
Identify subrogation opportunities and refer files to the subrogation partner for recovery.
Manage claim investigations and assess the viability of recovery opportunities.
Identify the at-fault party, insurance carrier, or legal representative.
Identify when outside experts or attorneys are needed and manage their involvement in the claim process.
Establish the scope of recovery, determine subrogation potential, and set appropriate reserves.
Negotiate settlements with adverse parties, their insurance carriers, or legal representatives.
Manage a working diary of assigned claims and bring them to conclusion in a timely manner.
Manage cycle times and claim experience through file review and timely disposition.
Present recovery outcomes to customers.
Identify fraud indicators and submit referrals to the EFW and SIU as needed.
Issue settlement payments within the scope of coverage and authority.
Refer files to the subrogation partner for arbitration filing or response.
Work with assigned vendors to ensure they meet expectations on each claim.
Communicate effectively and establish connections with customers, witnesses, and adverse parties during the claim process.
Handle incoming and outgoing phone calls professionally.
Prepare professional written communications, such as recovery requests.
Guide customers through the claim recovery process and keep them informed at every stage.
Compile reports for management review.
Accept and record settlement payments received.
Update and document claim files with processing activities.
Provide education and guidance to examiners and adjusters on identifying and handling subrogation.
Work on special projects and perform other duties as assigned by the supervisor.
Travel as needed for claims and agency visits.