Subpoena Clerk I - Administrative Coordinator

TD Bank•Mount Laurel, NJ

1d•Onsite

About The Position

The Subpoena Clerk I is responsible for providing administrative, clerical support and general office functions as required by attorneys and staff. The Subpoena Clerk I may handle the more complex administrative issues. The job is routinely entrusted with highly confidential information and interfaces with Customers and staff on a daily basis in a timely and confidential manner.

Requirements

High School Diploma or GED
2-4 Years of related experience
Minimum of 2+ years legal assistant work experience or administrative experience in a banking or corporate environment or legal office is required
Advanced proficiency with basic office equipment such as personal computers, fax machines, copiers and telephone systems with excellent knowledge of Microsoft Word, Excel, PowerPoint and Access
Must have excellent typing and transcription skills
Excellent interpersonal, organizational, verbal and written communication skills are necessary
Detail-oriented, highly motivated and adaptable
Must exercise sound judgment and maintain confidentiality of records and information
Must have excellent Customer service orientation
Performing sedentary work – Continuous
Performing multiple tasks – Continuous
Operating standard office equipment - Continuous
Sitting – Continuous
Concentrating for long periods of time – Continuous
Applying common sense to deal with problems involving standardized situations – Continuous
Reading, writing and comprehending instructions – Continuous
Adding, subtracting, multiplying and dividing – Continuous

Nice To Haves

Knowledge of departmental policies, procedures and areas of the organization is preferred
Experience interpreting and reviewing subpoena requests
Strong background in communicating with external, requesting attorneys and agencies
Ability to ensure that the Bank complies with relevant laws and regulations while efficiently responding to legal inquiries
Experience handling a high volume of incoming subpoenas and requests
High attention to detail, reviewing subpoena productions and applying necessary redactions
The ability to manage competing priorities
Experience staying up to date on new policies, procedures and escalation processes
Strong organizational and clerical skills
Proficient with the Microsoft Office Suite of products
Prior subpoena experience
Responding quickly to sounds – Occasional
Standing – Occasional
Walking – Occasional
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Squatting – Occasional
Bending – Occasional
Reaching forward – Occasional

Responsibilities

Assists in coordinating the workflow of summons and subpoenas
Reviews and interprets the incoming summons and subpoenas and submits them to Legal Research for production
Takes on projects, special tasks and the more difficult to handle summons and subpoenas
Interacts with in house counsel and/or outside counsel in regards to the challenging subpoenas
Serves as main contact between Requestors and Legal Research
Handles the high volume of phone calls and emails in a timely manner
Prepares and/or composes correspondence and memoranda on pending legal matters; maintains department filing system
Researches and responds to routine legal questions from banking centers and lines of business throughout the company
Assumes responsibility for special projects as assigned by supervisor
Provides basic legal support services, preparing and typing legal documents and filing
Acts as a primary phone contact for the legal department
Understands and supports the Bank's Customer Service Strategy
Considers the impact of decisions on the well-being of TD, its Customers and stakeholders
Provides the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunity
Models quality service delivery at every interaction
Leads and contributes to the ongoing improvement of the partner/Customer experience within the team
Be engaged in advancing and sustaining a unique, inclusive culture that reflects TD's diversity agenda, and creates an extraordinary employee experience
Participates fully as a member of the team and contribute to a positive work environment
Ensures ongoing communication with the team on the status / progress of projects and issues / points of interest
Actively shares information and knowledge and proactively learn from the expertise of others