Chesapeake

Labcorp•Florence, SC

3d•Onsite

About The Position

Labcorp is seeking a Sub Regional Operations Director to join their team in Raleigh, NC. This role is responsible for leading and overseeing operations across Courier/Logistics, Day/STAT, POL, Micro Laboratories, and Accessioning teams. The position requires driving operational excellence, ensuring regulatory compliance, optimizing financial performance, and delivering exceptional service. The ideal candidate is a strategic leader with strong operational, analytical, and people leadership capabilities who thrives in a complex, multi-site healthcare environment.

Requirements

Bachelor’s degree (BS/BA) required
7–10 years of relevant professional experience in healthcare operations or related field
Minimum 5+ years of leadership experience managing managers and large teams (250+ employees) across multiple locations
Minimum 5+ years of experience in a hospital or healthcare environment
Strong experience with staffing, scheduling, and multi-functional operations
Proven experience managing budgets and controlling operational costs
Excellent written and verbal communication skills
Strong leadership, organizational, and time management abilities
Valid driver’s license
Ability to travel up to 60%

Nice To Haves

Experience in laboratory operations, accessioning, logistics, and hospital services
Prior Medical Technologist experience
Background in supply chain or operations management
Experience managing decentralized teams across multiple regions
Strong understanding of regulatory compliance in diagnostic/laboratory environments

Responsibilities

Provide strategic and operational oversight for regional field operations including logistics, laboratory services, and accessioning.
Monitor service delivery performance and ensure key service thresholds and turnaround times (TAT) are consistently achieved.
Analyze productivity metrics and implement process improvements across all functional areas.
Optimize courier routes, vendor relationships, and overall logistics efficiency.
Continuously evaluate operational performance to improve quality, productivity, and efficiency.
Drive a culture of high-quality customer and patient care.
Monitor service performance metrics, including customer satisfaction and Net Promoter Score (NPS).
Develop and implement strategies to improve service delivery and client experience.
Partner with cross-functional teams to enhance service offerings and support client needs.
Manage departmental budgets, including labor, overtime, vendor costs, and travel expenses.
Monitor financial performance and identify cost-saving opportunities.
Evaluate staffing models and align resource allocation with business needs.
Approve and manage headcount and workforce planning decisions.
Ensure adherence to all company policies, SOPs, and regulatory standards (federal, state, and laboratory regulations).
Monitor compliance and address any operational, staffing, or regulatory concerns.
Oversee workplace safety protocols, including hazardous materials handling and infection control procedures.
Lead, coach, and develop a team of managers overseeing large, geographically dispersed teams.
Foster a positive and engaging work environment to improve employee performance and retention.
Ensure appropriate staffing levels and staff training to meet operational goals.
Monitor team performance and provide guidance to support continuous improvement.