Stylist (Retail) (Part-time)

Mejuri•Vancouver, BC

9d•$19 - $20•Onsite

About The Position

Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world, shifting it from a traditional gift to a personal choice rooted in self-expression. Founded by third-generation jeweller Noura Sakkijha, the brand was built on the idea that fine jewelry shouldn’t require a special occasion and should never come with guilt; it’s about celebrating oneself. Mejuri connects with customers online, in-app, and through a growing global retail footprint of over 58 stores. The company is committed to responsible sourcing, sustainable practices, and philanthropic initiatives. A Stylist at Mejuri is more than a salesperson; it's a pivotal role in delivering an exceptional, personalized shopping experience that embodies Mejuri's commitment to redefining luxury. As a trusted advisor, the Retail Stylist bridges the gap between beautiful jewelry and meaningful moments, ensuring every interaction reflects Mejuri’s core values. Stylists create a warm, welcoming environment where customers feel valued and empowered. Through expert product knowledge, a deep understanding of style, and a passion for storytelling, you will guide customers in discovering pieces that resonate personally while driving key performance metrics such as sales, conversion, and customer satisfaction. Stylists at Mejuri are engaging, nimble, creative, and driven, contributing to redefining luxury one customer, one team member, and one exceptional experience at a time.

Requirements

An ability to connect with all of our customers in an authentic and warm way that makes them feel comfortable and keeps them coming back.
Strong verbal communication skills and active listening to effectively deliver on our customer needs and work as a team.
An ability to learn and retain relevant product knowledge to suggest and style for our customers.
Is able to think critically and solution in the moment to deliver on customer and business needs effectively.
An ability to meet and exceed key performance indicators including SPH, Conversion, NPS, AOV, UPT.
Ability to pay attention to customer feedback, trends and shares insights with management.
Great attention to detail, and a highly organized working style and strong sense of initiative.
Ability to work on the sales floor for extended periods of time.
History of successfully participating in and contributing to a positive team working environment.

Responsibilities

Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
Meet KPIs: OPH, SPH, NPS (85%<).
Participate as needed in the back of house flow to support in-store sales, phone sales or BOPIS, ensuring efficiency with packaging and order delivery standards.
Support in maintaining organizational integrity of our BOH up to and including display inventory and sellable inventory, packaging, and all supplies.
Experience using or possesses the ability to learn to use point-of-sale systems and other retail technology.
Support in mitigating internal, external and administrative loss of product.
Participate in identifying and escalating opportunities, gaps, risks and roadblocks to store leadership.
Support in ensuring that Mejuri brand standards of visual presentation, cleanliness and functionality are upheld.
Support with validating the integrity of all display forms, graphics, furniture, and decor items to manage costs and propel the brand, notifying appropriate teams when display tools are missing or damaged.
Flag, identify and action any inefficiencies.
Build healthy relationships with our people and establish a positive and engaging work environment.
Adhere to our policies compliance practices.