Future Opportunities - FARFETCH Private Client

Farfetch•New York, NY

2d•$60,000 - $70,000•Onsite

About The Position

FARFETCH is seeking talented Stylists and Client Advisors for future opportunities within its Private Client team. This posting is intended to build a talent pipeline and may not reflect an immediate vacancy. FARFETCH aims to be the global platform for luxury fashion, connecting creators, curators, and consumers. The Private Client team focuses on providing personalized luxury service, building long-lasting relationships with clients, and offering magical experiences through FARFETCH. The role is embedded in the Private Client team, looking for individuals to join the New York-based team.

Requirements

Proven experience in fashion sales (luxury preferable), with a track record of exceeding sales targets with the drive and motivation to sustain this.
Deep knowledge of current, international fashion trends, designers and products, and a passion for styling and storytelling.
Ability to approach situations and make decisions that are commercially driven, understanding what drives business success and the factors that influence that success.
Existing strong client book consisting of a majority client base situated in North America.
Active listener and can create a positive working environment through speaking and creating empathy with clients and colleagues.
Proven ability to negotiate, engage & build customer relations (clienteling).
Strong computer literacy and proficiency in using Microsoft Excel and Powerpoint Presentation.
Excellent team player but also able to work on own initiative.
Excellent organizational skills and able to meet deadlines.
Comfortable with ambiguity, adopting a flexible approach.

Responsibilities

Develop the Farfetch Private Client base (a portfolio of 150+ top clients) by nurturing existing clients, reactivating lapsed clients, and developing personal relationships with new, high-value prospects to introduce them to the Farfetch Private Client service.
Confidently segment client book to achieve maximum impact in personalizing the client experience and optimize engagement based on individual preferences and shopping behavior.
Champion customer service and always exceed clients' expectations and maintain client relationships to the standards required to enable achievement of personal sales targets and related KPIs.
Develop an awareness of the company strategy and stay aware of company organizational objectives and consider this when defining personal objectives and goals.
Work closely with the Private Client Manager to analyze data on weekly and monthly reporting whilst providing comprehensive feedback on assigned contributing projects and regional information.
Develop an understanding of key tools including Looker and Salesforce and use these to analyze data to identify key trends and focus areas to drive sales with the client book and make decisions to help drive overall business performance.
Using a range of data and creative tools, build personalized and inspiring assets for clients, to inform them of new products, designers and other Farfetch news that is relevant to their interests.
Think creatively to propose acquisition events to co-host with Senior Stylists as well as attending external networking and social events.
Share knowledge on products, brands, and trends with clients and the team.