Future Opportunities - FARFETCH Private Client

Farfetch•US New York, NY

1d•Onsite

About The Position

FARFETCH is seeking talented Stylists and Client Advisors for future opportunities within its Private Client team. This role is intended to build a talent pipeline for individuals passionate about luxury fashion, clienteling, and delivering exceptional customer experiences. FARFETCH aims to be the global platform for luxury fashion, connecting creators, curators, and consumers. The Private Client team focuses on providing personalized luxury service to special customers, with functions including Personal Styling/Shopping, Marketing, Client Development, Customer Service, and Operations. The New York office is located in Midtown, near Bryant Park and Grand Central Terminal.

Requirements

Proven experience in fashion sales (luxury preferable).
Track record of exceeding sales targets with the drive and motivation to sustain this.
Deep knowledge of current, international fashion trends, designers, and products.
Passion for styling and storytelling.
Ability to approach situations and make decisions that are commercially driven.
Existing strong client book consisting of a majority client base situated in North America.
Active listener and ability to create a positive working environment through speaking and creating empathy with clients and colleagues.
Proven ability to negotiate, engage & build customer relations (clienteling).
Strong computer literacy and proficiency in using Microsoft Excel and PowerPoint.
Excellent team player but also able to work on own initiative.
Excellent organizational skills and able to meet deadlines.
Comfortable with ambiguity, adopting a flexible approach.

Responsibilities

Develop the Farfetch Private Client base (a portfolio of 150+ top clients) by nurturing existing clients, reactivating lapsed clients, and developing personal relationships with new, high-value prospects.
Confidently segment client book to achieve maximum impact in personalizing the client experience and optimize engagement based on individual preferences and shopping behavior.
Champion customer service and exceed client expectations, maintaining client relationships to the standards required for achieving personal sales targets and related KPIs.
Develop an awareness of company strategy and organizational objectives, considering these when defining personal objectives and goals.
Work closely with the Private Client Manager to analyze data on weekly and monthly reporting, providing comprehensive feedback on assigned contributing projects and regional information.
Develop an understanding of key tools including Looker and Salesforce to analyze data, identify key trends, and focus areas to drive sales with the client book.
Use a range of data and creative tools to build personalized and inspiring assets for clients, informing them of new products, designers, and relevant Farfetch news.
Propose acquisitions events to co-host with Senior Stylists and attend external networking and social events.
Share knowledge on products, brands, and trends with clients and the team.