Study Participant Call Center Representative - Spanish Bilingual
About The Position
Celerion is committed to swift, exceptional clinical research through translational medicine. Every day, we use our experience, agility, and innovative research strategies to help get drugs to market faster. Spoken Spanish-English bilingual fluency is required in our Call Center. In this role, you will answer inbound calls from members of the public interested in participating in our Phase 1 clinical drug trials. You will screen callers for study eligibility, and then collect and enter personal data for those eligible to participate. You will also make outbound calls to schedule appointments, as needed. This is a Benefitted Full-Time role which works 40 hours per week. The Call Center operates Monday-Saturday.
Requirements
- High school diploma or GED
- Minimum 1 year of prior call center experience
- Bilingual Spanish-English fluency
- Prior data entry experience
- Must be 18 years of age
- Must demonstrate excellent communication and customer service skills
Responsibilities
- Answer inbound calls from members of the public interested in participating in Phase 1 clinical drug trials.
- Screen callers for study eligibility.
- Collect and enter personal data for eligible participants.
- Make outbound calls to schedule appointments, as needed.
Benefits
- Benefitted
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
