Studio X Master Club Fitter

Sporting Life Group•Kitchener, ON

11d•Onsite

About The Position

As a Master Club Fitter with Golf Town, you will be responsible for providing in-depth knowledge and experience in golf merchandise and delivering a best-in-class premium club-fitting experience to customers. This unique role ensures that customer questions are answered professionally and suitably, and that they are set up with the perfect equipment for their needs. Golf Town has 230 Certified Master Club Fitters across Canada and is committed to growing this highly trained service within its store locations. This role offers a career path for those passionate about golf, with comprehensive training and 1:1 training from golf's top brands on the latest equipment to ensure continuous growth and learning. You will play a key role in stores by maximizing sales through product recommendations, providing creative solutions to each customer using a win-win approach, and removing barriers to ensure exceptional service and an enhanced golf experience for every customer.

Requirements

Must be an avid golfer with strong technical knowledge of equipment.
Proficiency in golf-specific product knowledge.
Experience in club fitting (vendor, green grass, or retail).
Experience with various club fitting and lunch monitor technologies.
Experience and working knowledge of retail operations.
Excellent communication skills – both written and oral, to all levels of the organization.
Exceptional interpersonal skills-ability to adapt to meet a wide range of customer needs, ability to build rapport quickly.
Ability to maintain a flexible schedule.

Responsibilities

Providing in-depth knowledge and experience in the area of golf merchandise.
Delivering a best-in-class premium club-fitting experience to our customers.
Ensuring customer questions are answered professionally and suitably.
Setting up customers with the perfect equipment for their needs.
Maximizing sales by finding the right product.
Providing creative solutions to each customer using a win-win approach.
Removing barriers to ensure exceptional service and an enhanced golf experience for every customer.
Maintaining a high level of product knowledge to assist customers by recommending the right products for their game.
Delivering a best-in-class club fitting experience to Golf Town customers.
Event ownership of vendor partner fitting days.
Developing and maintaining effective partnerships with customers and all store employees.
Assisting with the store's custom orders from the date of purchase to delivery.
Maintaining a high level of product knowledge to assist customers and recommend the correct product to enhance player performance.
Supporting the wider store team when needed, including MOD, customer service, or assisting on the sales floor.
Provide customers with the highest level of customer service, emphasizing courteous and knowledgeable assistance to every customer.
Managing all types of customer situations, including understanding and processing customer complaints.
Answering department phones courteously within three rings.
Addressing asset protection issues that may occur in the department so that there is neither a loss to the company nor an uncontrollable situation with the customer.
Selling merchandise at company-established prices and ensuring discrepancies are addressed and authorized accordingly.
Maximize sales through your golf apparel and accessories knowledge by suggestively selling these essential items.
Building your knowledge of merchandise on the floor and in the backroom, including verification of the current selling price.
Stay ahead of all new and current golf trends and continuously learn all the latest product information.
Staying informed of daily/weekly and monthly Golf Town advertising and promotions to inform the customer accurately.
Communicate with store management about any missed sales opportunities due to the product.
Ensuring the store area is neatly arranged and meets our Golf Town standards.
Maintaining floor standards and customer service standards and utilizing selling skills.
Assisting with proper merchandising execution to maximize sales, earnings, and customer satisfaction.
Supporting in developing floor standards, visual merchandising, customer service standards, and sales techniques.
Communicate any merchandise processing issues to the department manager.

Benefits

Play a significant role in our mighty team, which shares a passion for the game of golf.
PGA of Canada annual dues reimbursement.
Master Club Fitter Players Package program.
Flexible working hours.
Full three weeks’ vacation allowance.
Work in a supportive team environment where your contributions are valued & recognized, collaborating with and learning from industry experts.
Competitive compensation with opportunities for professional development and career growth at Golf Town.
An unmatched benefits package, with comprehensive health, dental, and vision coverage.
Access to our amazing discounts at Golf Town, Sporting Life, and Team Town Sports, which can be shared with friends and family.
Opportunities for professional development and career growth within the Sporting Life Group.