Store Supervisor (Full-Time)

Studs•Denver, CO

5d•Onsite

About The Position

The Studio Supervisor plays a critical support role in the daily operations of a Studs Studio, serving as a trusted keyholder and frontline leader. This non-managerial role is intended for team members who demonstrate strong judgment, attention to detail, and the ability to work independently. The Studio Supervisor helps open and close the Studio, supports floor leadership during peak periods, and helps ensure a consistent customer and brand experience. They model company values, reinforce service standards, and support operational execution. The position is based in Denver, Colorado, reports to the Studio Manager, and is full-time, hourly, at $20.50 per hour. Employees must be available to work a flexible schedule up to five days per week, for 32 or more hours, including evenings, weekends, and holidays. Friday, Saturday, and Sunday availability is required, excluding approved PTO. Schedules may vary according to business needs, and full-time employees are expected to prioritize Studs as their primary employment commitment.

Requirements

Prior experience in a keyholder or shift lead role that included independent operations and opening and closing responsibilities.
Availability for a flexible schedule up to five days per week and 32 or more hours, including evenings, weekends, and holidays; consistent availability is required.
Availability on Friday, Saturday, and Sunday, excluding approved PTO.
Professionalism, reliability, and sound judgment in a customer-facing environment.
Ability to stand for extended periods, up to eight or more hours, and lift or move at least 20 pounds.
Ability to handle chemicals safely and follow applicable health, safety, and compliance protocols.
Confidence operating independently and taking ownership of floor leadership responsibilities when assigned.
Positive attitude, receptiveness to feedback, and ability to contribute to a collaborative, service-oriented team culture.
Willingness to prioritize Studs as the primary employment commitment.

Responsibilities

Open and close the Studio independently, completing all opening and closing procedures accurately.
Support daily visual merchandising, supply restocking, and Studio upkeep.
Review daily business and help implement strategies to drive results.
Lead the floor during assigned shifts and help organize the team to meet sales and service goals.
Uphold safety and brand standards, including regulations related to piercing and Studio cleanliness.
Deliver exceptional customer service and educate customers about the Studs experience.
Support service recovery and escalate customer concerns when needed.
Ensure a warm, welcoming, and consistent customer journey aligned with service expectations.
Model professionalism, inclusion, and accountability.
Provide real-time feedback and support to teammates when appropriate, escalating as needed.
Reinforce company values and contribute to a collaborative, feedback-rich environment.

Benefits

Comprehensive medical, dental, and vision insurance, including $0 in-network mental health visits.
Access to mental health and work/life resources, including online therapy, gender affirmation support services, and an Employee Assistance Program (EAP).
Voluntary life insurance.
Health and commuter tax-advantaged accounts.
401(k) retirement savings plan.
Paid time off and paid safe and sick leave accruals.
Paid parental leave.
Paid sabbatical after four years of service.
Employee discounts on piercings and jewelry, including discounts for friends and family.
Access to PerkSpot and additional benefits, including pet insurance, discounted tickets, personal finance coaching, and healthy rewards.