Store Supervisor (Full-Time)

STUDS•Roseville, CA

5d•Onsite

About The Position

Studs is a category-defining ear piercing and earring brand that connects piercing, aftercare, and earring shopping to create an end-to-end Earscaping® experience. The Studio Supervisor is a non-managerial frontline leader and trusted keyholder who supports the Studio’s daily operations and helps maintain a safe, welcoming, and consistent customer and brand experience. The role requires strong judgment, attention to detail, ownership, and the ability to work independently. The Studio Supervisor helps open and close the Studio, leads the floor during assigned shifts and peak periods, supports sales and service goals, and models Studs’ values and service standards. The position is based in Roseville, California, reports to the Studio Manager, and pays $20.50 per hour. Full-time employees are expected to work a flexible schedule of up to five days per week and at least 32 hours, including evenings, weekends, and holidays, with consistent availability. Schedules may vary with business needs, and Studs is expected to be the employee’s primary employment commitment.

Requirements

Prior experience in a keyholder or shift lead role that included independent operations and opening and closing responsibilities.
Availability to work a flexible schedule up to five days per week (32+ hours), including evenings, weekends, and holidays; consistent availability is required.
Availability on Fridays, Saturdays, and Sundays, excluding approved PTO.
Professionalism, reliability, and sound judgment in a customer-facing environment.
Ability to stand for extended periods, up to 8+ hours, and lift or move at least 20 pounds.
Ability to handle chemicals safely and follow relevant health, safety, and compliance protocols.
Confidence operating independently and taking ownership of floor leadership responsibilities when assigned.
Positive attitude, openness to feedback, and ability to contribute to a collaborative, service-oriented team culture.
Full-time employees are expected to prioritize Studs as their primary employment commitment.

Responsibilities

Open and close the Studio independently and complete all opening and closing procedures accurately.
Support daily visual merchandising, supply restocking, and Studio upkeep.
Review daily business and help implement strategies to drive results.
Lead the floor during assigned shifts and help structure the team to achieve sales and service goals.
Uphold safety and brand standards, including regulations related to piercing and Studio cleanliness.
Deliver exceptional customer service and educate customers about the Studs experience.
Support service recovery and escalate customer concerns as needed.
Ensure a warm, welcoming, and consistent customer journey aligned with service expectations.
Model professionalism, inclusion, and accountability.
Provide real-time feedback and support to teammates when appropriate, escalating as needed.
Reinforce company values and contribute to a collaborative, feedback-rich environment.

Benefits

Comprehensive medical, dental, and vision insurance, including $0 in-network mental health visits.
Access to mental health and work/life resources, including online therapy, gender affirmation support services, and an Employee Assistance Program (EAP).
Voluntary life insurance.
Health and commuter tax-advantaged accounts.
401(k) retirement savings plan.
Paid time off and paid safe and sick leave accruals.
Paid parental leave.
Paid sabbatical after four years of service.
Employee discounts on piercings and jewelry.
Access to PerkSpot and additional benefits, including pet insurance, discounted tickets, personal finance coaching, and healthy rewards.