Studio Operations & Launch Manager

Arketa•New York, NY

2d•Onsite

About The Position

Arketa is seeking a Studio Operations & Launch Manager to support the opening and ongoing success of a luxury social wellness club in New York City, serving as their Flagship for Arketa-powered studio owners. This role is hands-on, blending onsite studio management, leadership, hospitality, and office/environment management. The ideal candidate will play a critical role in launching and stabilizing a new studio, acting as the go-to expert on launching, scaling, and managing a studio using Arketa's technology. This is not a passive or purely strategic role; it requires active involvement in the studio, tools, and details. The position involves managing the physical buildout, ensuring facilities are ready, learning the Arketa platform, leading pre-sale membership planning, sourcing and onboarding instructors, coordinating launches, managing a team, coordinating schedules, organizing events, and handling office management responsibilities.

Requirements

4–7+ years of experience in studio management, hospitality, wellness, fitness, or luxury service
Deep experience supporting studio openings, backend operations
Balance of ops-mindset meets customer-obsessed
Thrive in ambiguity
Deep understanding of how studios run day-to-day (not just theoretically)
Highly organized, detail-oriented, and execution-focused
Comfortable balancing people leadership with systems and process work
Strong communicator who is warm, direct, and practical
Tech-savvy and excited to work deeply in operational tools
NYC-based and excited to be onsite and hands-on

Nice To Haves

You’ve opened a new location from build-out, pre-sale and managing the day to day operations as the “CEO” of the studio/facility
You’ve driven significant customer acquisition during pre-sales and early days of launching a new studio

Responsibilities

Act as a visible, calm, and professional leader on the studio floor.
Set the standard for luxury hospitality, warmth, and operational excellence.
Ensure every guest interaction reflects brand values and consistency.
Support front-of-house teams with real-time coaching and guidance.
Resolve guest issues with empathy, clarity, and strong judgment.
Oversee the facilities and buildout of the space from pre-buildout to launch.
Support the full studio opening process, including operational workflows, readiness, staff onboarding and training execution, and systems setup.
Identify operational gaps and implement practical, scalable solutions.
Partner with leadership to ensure the studio opens on time, prepared, and confident.
Translate strategy into repeatable, day-to-day execution.
Support membership acquisition, conversion, and retention efforts.
Reinforce consultative, education-first sales conversations.
Ensure studio teams are aligned on offers, pricing, and promotions.
Monitor daily operational and revenue indicators and flag issues early.
Help studios improve utilization and consistency through better systems.
Support scheduling, coverage planning, and shift readiness.
Ensure accurate timekeeping and payroll inputs.
Maintain operational standards across cleanliness, safety, and equipment.
Document processes to reduce single-point dependency.
Ensure compliance with NYC labor, safety, and operational requirements.
Ensure the studio and office are consistently clean, organized, and guest-ready.
Coordinate cleaning, maintenance, and vendors.
Monitor inventory and place supply orders (studio, office, and amenities).
Order team lunches and manage hospitality logistics.
Plan and support internal team events and moments.
Maintain a seamless connection between office operations and studio needs.