Studio Manager

Orangetheory•Ridgefield, CT

13h•$56,000•Onsite

About The Position

Orangetheory Fitness DMS Fitness is seeking a highly motivated, people person, results-driven Studio Manager to lead studio performance, cultivate a warm team culture, and create an exceptional member and staff experience. This role is ideal for someone who can lead with accountability, energy, and heart, while driving key business results. The Studio Manager is responsible for leading all day-to-day operations of the studio, ensuring excellence in sales performance, retention, staff accountability, community engagement, and member experience. The Studio Manager will oversee studio KPIs, coach the front desk sales team, collaborate with head coach, partner with coaches, improve member retention, and help create a culture that reflects the Orangetheory brand.

Requirements

2+ years leadership/management experience
Sales-focused mindset with proven KPI accountability
Fitness, hospitality, or membership-based business experience preferred
Strong people leadership and coaching ability
Highly organized and detail-oriented
Comfortable working in a fast-paced, goal-driven environment
Passion for health, fitness, and community
Collaborative, warm leader that supports staff and ownership
Is tuned into “white glove” experience for both staff and members
Someone that will see themselves as the “owner” of the studio

Responsibilities

Lead and coach Sales Associates and front desk team
Create a positive, high-performing, warm, supportive staff/member-first culture
Hold team accountable to daily goals, follow-up, and service standards
Conduct regular one-on-ones and team meetings
Ensure communication is clear, proactive, and solutions-focused
Support coach partnership and studio collaboration
Drive membership sales and revenue growth
Manage intro leads and optimize conversion
Oversee call/text follow-up systems
Execute monthly promotions and studio initiatives
Identify opportunities to improve net growth and retention
Support upselling Premier memberships and membership upgrades
Focus on reducing freezes and cancellations
Build relationships with members to improve loyalty and retention
Track at-risk members and create win-back strategies
Ensure exceptional onboarding for new members
Celebrate milestones and improve in-studio community connection
Oversee daily studio operations
Collaborate with Head Coach and Community Outreach manager
Ensure scheduling coverage and staffing support
Maintain OTF brand standards and front desk consistency
Ensure cleanliness, professionalism, and member-first experience
Assist with payroll coordination, reporting, and daily execution
Collaborate with Community Outreach manager to build business partnerships in the community
Support local events, pop-ups, and grassroots marketing
Increase visibility in the community market
Help position our studio as a top fitness community