Studio Manager

Club Pilates•Boulder, CO

7d•Onsite

About The Position

Club Pilates Boulder County is seeking a positive and energetic Studio Manager to join their team. This role is crucial for ongoing studio operations and ensuring a healthy experience for members. The ideal candidate will embody and lead through the company's core values of Community, Collaboration, and Customer Service, along with a passion for promoting health through Pilates. As a growing company with four locations, Club Pilates offers opportunities for career advancement.

Requirements

2+ years of fitness or relevant sales experience.
Confident in generating personal sales and leading a Sales & Customer Service Team.
Goal-oriented with an ability to achieve sales in memberships, retail, and private training.
Communicate professionally and effectively to clients and colleagues.
Excellent public speaking skills & comfort speaking in front of groups.
Self-initiative to jump in wherever is necessary.
Availability to work weekends.
Ability to recognize areas of improvement and make changes using good judgment.
An affinity and passion for fitness.
Solid writing and grammar skills.
Highly organized, proficient in data management, ability to prioritize and meet deadlines.
Professional, punctual, reliable, and neat.
Strong attention to detail and accuracy.
Trustworthy and ability to handle confidential information.
Ability to work harmoniously with co-workers, clients, and the general public.
Proficiency with computers and Studio software.

Responsibilities

Train and lead the Sales & Customer Service team.
Maintain, update, train, and ensure compliance with studio operational SOPs.
Lead member retention efforts.
Lead grass-roots marketing efforts.
Plan, organize, and carry out studio member & team events, contests, and promotions.
Create content (text, pictures, video, etc.) for newsletters & social media.
Lead member milestone efforts, including reporting, team communication, and member gifts.
Create content for email blasts, flyers, and other member communications.
Assist RGM & LI with Performance Management.
Serve as the primary point of contact for the team and members regarding daily studio sales & customer service operations.
Answer detailed member agreement & invoice questions.
Ensure the team follows procedures & best practices.
Drive the team to achieve sales goals in memberships, retail, and private training.
Align the team and rally towards retention and sales goals.
Facilitate regular sales & customer service team meetings.
Maintain and ensure compliance with the cleaning schedule.
Organize retail and maintain inventory order requests.
Organize team & member events.
Perform sales process tasks to establish relationships with prospects, schedule intro classes, and fit them with the best membership.
Complete prospect & member communication tasks (via text/phone) and diligently track within the POS database system (ClubReady).
Create and maintain a welcoming, positive, and fun studio environment.
Provide the highest level of hospitality & customer service to members and prospective clients.
Independently make decisions related to high-level customer service.
Maintain product knowledge for all promotions, memberships, and pricing.
Establish relationships with prospects & members to meet individual needs.
Perform all operational studio duties, including daily tasks, checking in members, registering new clients, and answering/returning calls and emails.
Perform daily cleaning tasks and be accountable for the appearance of the studio and equipment.
Multi-task, problem-solve, and come up with quick solutions.