Studio Manager

Club Pilates•Boulder, CO

8d•$60,000 - $80,000•Onsite

About The Position

We are looking for a positive and energetic Studio Manager to be a part of our team. This position has a pivotal impact on the ongoing studio operations and the healthy experience we provide for our members every day. The right person will naturally exhibit & lead through the 3 Studio Core Values listed above along with their passion to promote health through Pilates. We are a growing company that has 4 locations in Boulder County and are looking for people to grow their careers with us.

Requirements

2+ years of fitness or relevant sales experience.
Confident in generating personal sales and leading Sales & Customer Service Team
Goal-oriented with an ability to achieve sales in memberships, retail, and private training
Communicate professionally and effectively to clients and colleagues
Excellent public speaking skills & comfort speaking in front of groups
Contains self-initiative to jump in wherever is necessary
Availability to work weekends
Ability to recognize areas of improvement and make changes using good judgement.
An affinity and passion for fitness.
Solid writing and grammar skills.
Highly organized, proficient in data management, ability to prioritize and meet deadlines.
Professional, punctual, reliable and neat.
Strong attention to detail and accuracy.
Trustworthy and ability to handle confidential information.
Ability to work harmoniously with co-workers, clients and the general public.
Proficiency with computers and Studio software.

Nice To Haves

Energetic, happy, people-person

Responsibilities

Train & Lead Sales & Customer service team members
Maintain, update, train & ensure compliance to studio operational SOPs
Lead member retention efforts
Lead grass roots marketing efforts
Plan, organize, and carry out studio member & team events, contests, promotions, etc
Create content (text, pictures, video, etc) for newsletters & social media
Lead member milestone efforts (reporting, communication to team, member gifts)
Create content for email blasts, flyers, and other member communication
Assist RGM & LI with Performance Management
Be the go-to for the team and members for daily studio sales & customer service operations
Answer detailed member agreement & invoice questions (from members & other sales team members) through shift notes &/or phone, text, email
Ensure team is following procedures & best practices
Drive team to achieve sales goals in memberships, retail, and private training
Align team and rally towards retention and sales goals
Facilitate regular sales & customer service team meetings
Maintain & ensure compliance to cleaning schedule
Organize retail and maintain inventory order requests
Organize team & member events
Perform sales process tasks to establish a relationship with prospects, get them scheduled intro classes, and fit them with the best membership
Complete prospect & member communication tasks (via text/phone) & diligently track within POS database system (ClubReady)
Create and maintain a welcoming, positive and fun studio environment
Provide the highest level of hospitality & customer service to members, prospective clients
Independently make decisions related to high level customer service
Maintain product knowledge for all promotions, memberships, pricing, etc.
Establish relationships with prospect & members to meet individual needs
Perform all operational studio duties: completing daily tasks, check-in members, register new clients, answer and return all incoming calls and emails
Perform daily cleaning tasks and be accountable for the appearance of the studio and equipment
Ability to multi-task, be a problem solver and come up with quick solutions
Be enthusiastic and passionate about Club Pilates