Studio Manager

Orangetheory Fitness Michigan•Commerce Charter Township, MI

7d•$52,500 - $60,000

About The Position

Be fit. Change lives. Have fun. Here at Orangetheory Fitness we create exciting and rewarding experiences for our team members that are motivated, career driven, and fitness-minded who want to improve themselves and their future. We are currently looking for a Studio Manager keen on driving sales and operational excellence to provide leadership and daily direction within our studios, while promoting the benefits behind this science-based, full-body group workout. The Studio Manager is someone who is task-oriented and willing to be held accountable. Who will look everyone who enters the studio — members, employees, visitors — in the eye, call them by name, and make time for them. Who can motivate a sales team. Who listens. Who likes to stay fit and to have fun!

Requirements

Proven sales leadership is required (3+ years)
3+ years of management experience, including directly overseeing all aspects of staff management from hiring, training, supporting, discipline, and termination
Must pose a high caliber approach to coaching and staff development
Must possess excellent leadership and management skills to create a positive, successful environment for staff and members
Previous management experience in the health & fitness industry strongly preferred
Strong work ethic, integrity, and professional demeanor
Solid verbal and written communication skills
Passion for health and wellness

Responsibilities

Responsible for overseeing the sales process and systems
Manage and exceed all Orangetheory sales and operational budgets
Responsible for meeting performance metrics (KPIs), revenue, ordering, inventory, payroll, cost controls and facilities maintenance
Lead and coordinate initial and ongoing sales drivers (studio events, community outreach)
Manage, coach, and develop all staff by modeling all studio activities through self-involvement (lead by example)
Train, mentor and evaluate the performance of all employees for ongoing success and future growth
Responsible for monthly 1:1s and annual staff performance reviews
Ensure compliance and adherence of Orangetheory business policies for daily studio operations
Monitor the hiring and scheduling of all studio staff
Develop a high energy culture through contests and incentive-based motivation
Responsible for 30-60-90 and annual OTF staff performance reviews
Ensure that all front desk systems are followed such as proper Member Check-In, Telephone Inquiries (general and sales related), Guest Registration, delinquent account procedures, customer care calls, change requests and document scanning
Provide and maintain the highest level of customer service, using effective decision-making to help resolve customer service issues