Studio Manager

BODY20 Buckhead•Atlanta, GA

5d•Onsite

About The Position

BODY20® is seeking an experienced fitness studio manager to lead the team, drive sales, and oversee all aspects of studio operations and fitness coaching. This role is a critical opportunity to join a rapidly expanding and transformational fitness concept. The Studio Manager will be responsible for maximizing sales and profitability, streamlining studio operations, and supporting recruitment and optimal staffing. The position involves leading sales, hiring sales staff, signing up new members, and other studio setup activities. The manager will receive support from both a local owner and BODY20 national corporate headquarters. BODY20 revolutionizes workouts using proven technology, enabling a 20-minute session to achieve results comparable to over 2 hours in a traditional gym, helping individuals of all fitness levels reach their potential. The company believes in 'FITNESS EQUALITY', ensuring fitness is accessible without compromising family time or career, and that getting in shape shouldn't hurt. They are expanding rapidly and seek passionate, positive, and detail-oriented team players who enjoy a fun, exciting, and rewarding work environment.

Requirements

Experience leading a team to meet and exceed sales goals and other KPIs
A passion for helping people and delivering great customer service
Previous experience managing a team of employees in the fitness industry
An excitement for sales and desire to win
A lead-by-example style, inspiring and motivating the team but also willing to step into any role to fill in temporarily if required and troubleshoot issues for continuous improvement
Must have an understanding of budgets, inventory, scheduling, cost controls, and facility maintenance
The capability to lead effectively and create a welcoming, positive, and fun work environment
Comfort working on multiple concurrent activities, while still keeping an eye on the details
An energetic and friendly disposition
Excellent verbal and written communication skills
Willing and able to work mornings, nights, and weekends if necessary

Responsibilities

Meet and exceed sales goals and ensure KPI's are effectively managed
Lead and coach the sales team
Plan and execute offsite marketing and sales events, partnering with other local businesses
Continuously monitor and drive towards sales targets
Manage the team, consisting of sales associates and coaches (including one lead coach)
Assist in new hire recruiting and interviewing
Facilitate employee onboarding and training
Evaluate employee performance and create improvement action plans
Implement and roll out promotions and other corporate programs in the studio
Create and maintain the staff schedule
Handle member service escalations and issues
Ensure daily operational processes are followed (e.g. member service & follow-up, cleanliness, invoicing/billing)
Work with the lead coach to ensure coaches are delivering a good member experience while following the proper coaching, safety and other operating protocols
Produce daily and weekly corporate reports
Attend weekly studio and corporate meetings
Organize and lead sales and staff meetings