Studio Manager
About The Position
The CADY Studio Manager oversees a team of hourly associates across four studio locations that help create an unforgettable experience for CADY’s Seniors during a once-in-a-lifetime experience—Senior portraits! A successful Studio Manager is both engaged with their teams and empowered to drive experience and sales across multiple studios. A Studio Manager’s attention and influence is evenly divided between client experience, sales activities (presentations, buy ratio, revenue), and facility management. Their expertise in customer experience and sales management allows them to strategically develop four studio locations and their teams that deliver a premier experience for customers—from check-in to product purchase.
Requirements
- Must be at least 18 years of age
- Must pass a satisfactory background check
- Valid driver’s license and reliable transportation
- Available to work weekend hours during busy season
- Powerful leadership skills and business orientation
- Flexible, with a team player mentality; Willingness to collaborate with colleagues on ideas and initiatives
- Professional demeanor at all times with both customers and team members
- Knowledge of business systems and ability to learn new platforms
- Able to read and write in English
- Able to communicate verbally and in writing with customers and team members
- Able to prioritize tasks
- Able to lead, supervise, and/or manage team members
- Able to use mathematical concepts (e.g., subtract)
- Previous management of sales/retail/hospitality operations in a fast-paced environment
- Demonstrated ability to think critically and focus on changing needs in a retail environment
- Proven effective communicator with ability to multitask, prioritize, and delegate while maintaining precision in detail
- Previous management a multi faceted team of 10 or more
Nice To Haves
- College preferred
Responsibilities
- Achieve financial objectives - exceeding sales goals, maintaining an annual budget, scheduling expenditures, analyzing variances and optimizing profitability
- Hire, train, coach, and mentor an amazing team of sales and service minded individuals. This includes documented coaching and annual performance reviews
- Maintain staff levels and labor hours in accordance with internal staffing budget
- Ensure high levels of customers satisfaction as evidenced by customer reviews and surveys
- Maintain outstanding studio conditions and visual merchandising standards that are consistent with the company’s policies, standards, and applicable compliance
- Regularly report on KPI’s included but not limited to: buy ratios and trends, customer reviews, average order revenue, expense management, profits, etc.
- Propose innovative ideas to increase market share and customer engagement
- Problem solving issues that arise from staff or customers (complaints, grievances etc) and taking action for prevention
- Partner with other CADY teams to continuously improve customers’ experience at each touch point with the company
- Other duties and responsibilities as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
