Studio Manager

Orangetheory Fitness 10034•Barrie, ON

11d•Onsite

About The Position

Orangetheory Fitness is more than just a workout - it's a community committed to helping people live healthier, longer lives. At Orangetheory Fitness Barrie, we're looking for an energetic, organized, and people-focused Studio Manager to lead our studio's daily operations. This is a hands-on leadership role responsible for driving membership growth, delivering an exceptional member experience, developing our Sales Associate team, and ensuring the studio operates efficiently every day.

Requirements

2-5 years of leadership experience in fitness, retail, hospitality, or customer service.
Proven ability to motivate teams and achieve sales goals.
Excellent communication, organization, and problem-solving skills.
Comfortable using Microsoft Office and CRM software (Mindbody experience is an asset).
Passion for health, wellness, and community.
Flexible availability, including evenings and weekends.

Nice To Haves

Mindbody experience is an asset

Responsibilities

Lead the studio in achieving monthly membership sales and retention goals.
Coach and support Sales Associates to maximize performance.
Conduct prospecting, follow-up, upgrade, referral, and win-back calls.
Monitor studio KPIs using Mindbody Online (MBO) and Orangebook.
Plan and execute community marketing initiatives and local partnerships.
Support social media content and studio promotions.
Oversee daily studio operations and ensure a seamless member experience.
Manage membership administration including freezes, cancellations, upgrades, downgrades, and billing issues.
Monitor inventory for heart rate monitors, retail, retail, office, and cleaning supplies.
Assist with staff scheduling, payroll preparation, and commission tracking.
Ensure studio cleanliness, organization, and Orangetheory brand standards are consistently maintained.
Recruit, onboard, train, and mentor Sales Associates.
Schedule and conduct regular coaching conversations and performance reviews.
Lead weekly team huddles and monthly staff meetings.
Foster a positive, accountable, and energetic studio culture.
Address member concerns professionally and support conflict resolution.
Deliver outstanding customer service and build lasting relationships with members.
Ensure every prospective member receives an exceptional first experience.
Monitor member engagement and implement retention initiatives.
Create a welcoming, inclusive environment for members and staff.