Studio Manager

Tend•New York, NY

7d•$80,000 - $95,000•Onsite

About The Position

At Tend, we do dentistry differently — combining hospitality, technology, and clinical excellence to create a patient experience unlike any other. As the Studio Manager, you’ll lead day-to-day operations for your studio, ensuring that patients receive best-in-class care while your team feels supported, engaged, and inspired. You’ll oversee 10-20+ staff members, balancing operational excellence, financial performance, and culture-building in equal measure.

Requirements

5+ years’ experience leading teams of 10+ staff in a healthcare or hospitality environment.
Experience partnering with clinical providers to deliver care and drive performance.
5+ years’ experience in management or operations preferred.
Proven success managing KPIs, budgets, and operational targets.
Strong communication and interpersonal skills, with a proven ability to influence and motivate teams.
A passion for creating a positive culture and delivering an outstanding patient experience.
Agility and problem-solving skills to thrive in a high-growth, fast-paced environment.

Responsibilities

Lead Daily Operations: Ensure the studio operates efficiently across staffing, scheduling, inventory, and patient flow.
Champion Patient Experience: Collaborate with providers and staff to achieve or exceed NPS and revenue goals while addressing patient concerns with compassion.
Drive Performance: Monitor KPIs, coach your team in real time, and make adjustments to meet studio targets.
Develop Your Team: Lead onboarding, training, and regular check-ins that build alignment, accountability, and growth for your staff.
Promote Culture: Actively model Tend’s values and foster a culture of respect, inclusivity, and collaboration in the studio.
Partner Cross-Functionally: Work with People, Clinical, and Operations teams to hire, retain, and support a high-performing studio staff.
Ensure Compliance & Quality: Conduct regular walk-throughs to maintain a safe, compliant, and welcoming studio environment.
Optimize Scheduling: Manage staff schedules to balance patient access with efficiency and meet performance goals.