Studio Manager - Boutique Pilates

Mantra Fitness•Tampa, FL

2d•Onsite

About The Position

The Studio Manager is the operational and cultural leader of a single Mantra Fitness location. This role is fully accountable for studio performance, team leadership, and delivering a consistently elevated member experience. This is not a passive management role. The Studio Manager owns execution — day-to-day operations, staff performance, sales outcomes, and community engagement. Success is measured by clearly defined performance metrics, not effort alone.

Requirements

2–3 years of experience in customer-facing operations or team management
Strong leadership, communication, and organizational skills
Proactive, solutions-oriented mindset
High attention to detail and follow-through
Comfort using ClubReady, spreadsheets, and digital communication tools
Availability to work early mornings, evenings, and weekends as needed

Nice To Haves

Experience in boutique fitness, hospitality, or studio management
Familiarity with Pilates, Lagree, or group training environments
Certified instructor or interest in teaching/subbing classes (if certified)

Responsibilities

Open and close the studio according to established SOPs
Ensure daily cleanliness, safety, and readiness of the studio
Monitor inventory of supplies and retail items; place orders as needed
Identify and resolve operational issues promptly and professionally
Maintain compliance with company policies, procedures, and safety standards
Schedule front desk staff to ensure full coverage during operating hours
Hire, onboard, train, and coach front desk associates
Set clear expectations around customer service, hospitality, and professionalism
Lead regular staff meetings and team huddles
Provide ongoing performance feedback and address gaps directly
Foster a culture of accountability, teamwork, and ownership
Serve as a visible, present leader in the studio
Greet members and build strong, professional relationships
Handle member questions, concerns, and escalations with empathy and authority
Support onboarding of new members to ensure clarity around programming and policies
Promote studio events, challenges, specials, and community initiatives
Manage class schedules, instructor shifts, and substitute coverage using ClubReady
Communicate schedule changes clearly to instructors, staff, and members
Track attendance, waitlists, and cancellations to optimize utilization
Support instructors with in-studio needs, equipment, and transitions
Execute local B2B marketing initiatives in partnership with leadership
Build and maintain relationships with local businesses and community partners
Coordinate with the Social Media & Marketing Manager on promotions and content
Represent Mantra Fitness at local events and grassroots marketing efforts
Submit accurate weekly reports covering attendance, sales, retention, and KPIs
Proactively communicate operational or performance issues to leadership
Collaborate with the Master Trainer on instructor support and development
Partner with administrative and HR teams on hiring, onboarding, and compliance