Front Desk Sales Associate - Boutique Pilates

Mantra Fitness • Tampa, FL

8d • Onsite

About The Position

The Front Desk Associate is the face of the studio and a key driver of the member experience. This role is responsible for delivering exceptional hospitality, supporting daily studio operations, and ensuring every member interaction reflects the Mantra Fitness standard. This is not a passive role. Front Desk Associates are expected to be proactive, detail-oriented, and fully engaged in the day-to-day execution of studio operations. Success is measured by consistency, reliability, and the quality of the member experience delivered on every shift.

Requirements

• 1+ year of customer service or hospitality experience preferred
• Strong communication and interpersonal skills
• Reliable, punctual, and detail-oriented
• Positive attitude with a team-first mindset
• Ability to multitask in a fast-paced environment
• Availability for early mornings, evenings, and/or weekends

Nice To Haves

• Experience in boutique fitness, wellness, or hospitality environments
• Familiarity with ClubReady or similar booking/POS systems
• Interest in fitness, Pilates, or group training environments

Responsibilities

• Open and/or close the studio according to established SOPs
• Ensure the studio is clean, organized, and fully set up for classes
• Prepare equipment and reset the room between classes
• Monitor and restock retail, amenities, and supplies as needed
• Follow all operational procedures, policies, and safety standards
• Greet every member and guest with professionalism and energy
• Learn member names and build genuine relationships
• Check members in efficiently using ClubReady
• Assist new clients with onboarding, waivers, and first-visit guidance
• Address questions, concerns, and basic issues with professionalism
• Escalate more complex concerns to the Studio Manager when appropriate
• Support membership sales, intro offers, and retail purchases
• Educate members on packages, promotions, and studio offerings
• Encourage class bookings, waitlist conversions, and retention behaviors
• Maintain accuracy in all transactions and client profiles
• Communicate clearly with instructors and team members
• Support smooth class transitions and on-time starts
• Assist with studio events, promotions, and community initiatives
• Contribute to a positive, accountable, and team-oriented environment

Benefits

• Competitive hourly rate with opportunities for growth based on performance and contribution
• Growth opportunities may include expanded responsibilities, increased hours, or advancement into leadership roles

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed