Studio Manager (Clinic Manager)

Chapter Aesthetic Studio • Brookfield, WI

10d • $65,000

About The Position

Are you a natural leader with a passion for aesthetics and a drive to build a high-performing, guest-focused team? Chapter Aesthetic Studio is seeking a driven, people-first Studio Manager to lead our guest-centric team in our newest location, Brookfield, WI. This studio is set to open late summer. As the champion of daily operations and studio success, you’ll empower your team, deliver remarkable guest experiences, and lead performance-driven results. More than a manager, you’re a mentor, motivator, brand ambassador, and strategic business leader. Chapter Aesthetic Studio is a new medical aesthetics brand, offering state-of-the-art, non-surgical skin care and body rejuvenation treatments. We exist to empower people to write their own story on beauty, because we believe beauty belongs to every body. Our team of experienced nurses and aesthetic specialists provide personalized care and incredible service, helping you feel good about where you are on life’s journey so that you can finally be who you were meant to be.

Requirements

• At least 2 years of experience managing a high-performing team in a sales or guest-facing environment
• Proven track record of driving revenue, meeting KPIs, and leading with integrity
• Strong interpersonal and communication skills; ability to influence and inspire
• Organized, tech-savvy, and adaptable in a fast-paced setting
• High attention to detail and ability to juggle multiple priorities
• Experience with inventory, budgeting, and operations preferred

Nice To Haves

• Bachelor's degree preferred; equivalent work experience considered
• Passion for aesthetics, wellness, or healthcare is a plus

Responsibilities

• Lead the studio with a people-first, results-driven mindset—guiding your team to exceed performance goals while delivering an exceptional guest experience
• Coach and develop a collaborative, high-performing team through ongoing feedback, clear expectations, and meaningful recognition
• Drive sales across memberships, service packages, and retail by fostering a consultative, guest-focused approach
• Oversee daily operations including scheduling, inventory, guest flow, and POS management to ensure smooth and efficient studio performance
• Partner closely with clinical staff to deliver a seamless and personalized treatment journey for every guest
• Champion a studio culture rooted in excellence, authenticity, and positivity, ensuring team alignment with Chapter’s core values
• Resolve guest concerns with empathy and professionalism, reinforcing trust and long-term loyalty
• Manage recruitment, onboarding, and performance for the non-clinical team, creating a supportive environment where people can thrive
• Lead daily huddles and team meetings to align on goals, share updates, and drive consistent execution
• Adapt confidently to change, proactively solving challenges and keeping your team motivated and focused
• Build community connections and elevate brand visibility through local outreach and engagement
• Step in to support front desk or sales operations when needed, modeling exceptional service and teamwork
• Maintain full compliance with HIPAA and company policies, always ensuring privacy and professionalism
• Keep the studio clean, organized, and brand-aligned—delivering an inviting and polished environment for every guest

Benefits

• Competitive pay with monthly bonus incentives
• Predictable schedule—no overnights or holiday shifts
• Travel support and mileage reimbursement
• Access to advanced treatments and cutting-edge technologies
• Full benefits package for eligible employees: medical, dental, vision, 401(k) with company match, PTO, and parental leave
• Employee discounts on services and retail products
• Collaborative, mission-driven culture focused on results and growth

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees