Studio Lead - Washington, DC

JETSET Pilates•14th St., D.C, DC

1d•Onsite

About The Position

JETSET Pilates is seeking a Studio Lead to create exceptional client experiences, support instructors, and keep daily studio operations running smoothly. The role combines hospitality, sales, and studio representation, helping build the studio community and guiding clients toward memberships and packages that support their goals. The position suits someone who enjoys connecting with people and working in a fast-paced environment. The Studio Lead drives sales and retention by developing relationships with prospective and current clients, recommending suitable services, following up with leads, supporting sales initiatives and community events, and proactively engaging members who may be at risk of disengaging. The role partners with the General Manager and studio team to meet membership, retention, utilization, and revenue goals, and maintains accurate lead, sales, and member records. The Studio Lead welcomes and checks in clients, answers questions, resolves problems, and provides a personalized first-visit experience. They support instructors and team communications, help cover shifts when needed, and maintain front-desk, lobby, and studio operations. Duties include responding to inquiries, processing sales and memberships, maintaining client records in booking and CRM systems, handling retail sales and inventory, and supporting opening and closing procedures. The role requires availability for mornings, evenings, weekends, and holidays as business needs require, as well as the ability to open and close the studio as needed. Physical demands include standing for extended periods, lifting and carrying up to 30 pounds, and bending, reaching, and moving throughout the studio. Compensation, benefits, scheduling expectations, and employment policies may vary by franchise owner. High-performing Studio Leads may have opportunities to advance into Community Lead, Assistant General Manager, or General Manager roles, or to support new studio openings.

Requirements

Experience recommending specific services or products.
Excellent communication and interpersonal skills.
Strong attention to detail and multitasking abilities.
Passion for health, wellness, and helping others.
Ability to thrive in a fast-paced, customer-focused environment.
Proficiency with technology and comfort learning new systems.
Ability to work mornings, evenings, weekends, and holidays as business needs require.
Reliable and consistent availability; ability to open and close the studio as needed.
Ability to stand for extended periods, lift and carry items up to 30 pounds, and bend, reach, and move throughout the studio.

Nice To Haves

Previous customer service or front desk experience is preferred, but not required.

Responsibilities

Build relationships with prospective and current clients, understand their goals, and recommend appropriate memberships or packages.
Communicate the value of the JETSET experience and convert inquiries, introductory offers, and studio visits into memberships.
Follow up with leads and prospective members by phone, text, email, and in person.
Support sales initiatives, promotions, and community events that generate leads and grow membership.
Create personalized experiences that keep members engaged and connected to the studio.
Monitor member activity and proactively contact clients who may be disengaging or considering cancellation.
Partner with the General Manager and studio team to achieve membership, retention, utilization, and revenue goals.
Maintain accurate and timely lead, sales, and member notes in studio systems.
Greet and check in clients warmly and professionally; answer questions and resolve problems.
Orient new clients to the studio and class experience, anticipate their needs, and follow up after class.
Support instructors before, during, and after class to provide a seamless client experience.
Assist management with communicating schedule updates, studio information, and announcements to clients.
Occasionally help cover shifts when teammates are unavailable.
Maintain the cleanliness and organization of the front desk, lobby, and studio.
Answer phones, respond to emails, and handle client inquiries promptly.
Accurately process sales, memberships, class packages, and retail sales.
Maintain client records in booking and CRM systems and restock inventory as needed.
Support opening and closing duties and follow studio policies and procedures.