Logan Circle Front Desk Coordinator

Glowbar Inc. • Washington, DC

13d • Onsite

About The Position

Glowbar is seeking a Studio Guide to join their team. This role involves creating a welcoming and supportive environment for clients and team members, ensuring an exceptional customer experience, and contributing to the smooth operation of the studio. The Studio Guide will be responsible for client interactions, including check-in/check-out, providing product knowledge, and assisting with appointment booking. They will also support the team by providing feedback, collaborating with estheticians, assisting management with daily tasks, maintaining inventory, upholding standards, and potentially assisting with social media and events. The ideal candidate will be dedicated to helping people, a team player with a positive and entrepreneurial spirit, and possess excellent communication and problem-solving skills, with a passion for beauty and skincare.

Requirements

• 1+ years of hospitality experience (i.e. restaurant, retail, hotel, salon/spa, etc.) with a proven track record of superior customer service
• Must have the flexibility to work a non-traditional schedule - must have weekend, holiday, and some early morning/midday/late evening weekday availability
• Full-time requires 5 days of open availability, including both weekend days
• Part-time requires 3 days of open availability, including one weekend day
• Weekend only requires open availability Saturday and Sunday every week
• Must love hospitality and interacting with customers
• Must have the ability to prioritize and multi-task within a fast-paced environment
• Must be a forward-thinking problem solver with a strong work ethic who has compassion for employees and clients
• Passion for beauty, skincare, learning and trying new things every day!

Responsibilities

• Create a safe space for clients to navigate through our modern experience
• Guide clients through check-in and retail check-out
• Provide a friendly, compassionate environment, ensuring that each client receives an extraordinary, memorable experience as they navigate through the space and our retail assortment
• Provide clients with product knowledge and at-home routine suggestions
• Email/text clients to assist in appointment booking/rebooking, follow up, and offering to answer any last-minute questions
• Provide feedback to management on progress and challenges, paired with suggestions
• Collaborate with estheticians on opportunities to improve the experience to better support and inform clients
• Assist Management in daily studio tasks and projects
• Maintain front of studio retail inventory & operating supplies on regular intervals
• Enhance and uphold standards, policies & procedures through various means of communication
• Assist with social media on an as-needed basis
• Participate in events onsite/offsite

Benefits

• Medical, dental and vision insurance largely paid for by Glowbar
• Paid Time Off
• Paid Sick Leave
• Paid Holidays
• Short and Long Term Disability Insurance
• Life Insurance
• Commuter benefits
• Accident and Critical Illness Insurance
• Employee Assistance Program (EAP)
• Annual Glowbar Membership with 2 guest passes
• Employee discounts on retail product
• Community giveback
• Friends and family discounts
• Team member referral bonuses
• Career advancement and continuing education opportunities
• Discounts at a vast array of lifestyle brands, services restaurants, theme parks and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed