Studio Coordinator - Smashbox Studios Brooklyn

CoCreativ•Brooklyn, NY

4d•Onsite

About The Position

The Studio Coordinator at Smashbox Studios is our front-of-house representative and concierge, responsible for ensuring all clients receive 5-star treatment. An ideal candidate is positive, efficient, well-presented, and prepared to engage discerning clients, as well as high-profile talent, while maintaining professionalism and discretion at all times. A true understanding of high-touch customer service, attention to detail, and follow-up are crucial to success in this role. This position requires a flexible schedule with intermittent early mornings, late nights, and some weekend requirements. Additionally, part of this role includes assisting bookings with admin and client communications giving tours, and responding to booking inquiries, as well as online content collection and collaborative social media planning.

Requirements

Customer Service experience
Barista and/or cafe experience
High standards of courtesy and efficiency
Professionalism and grace in all interactions
Developed communication skills
Acute awareness of presentation and detail

Nice To Haves

Knowledge of Social Planning, DAM software and/or Instagram metrics is a plus

Responsibilities

Manage front of house including reception, lobby and cafe areas
Manage studio floor staff including part time and freelance staff
Greet clients and guests, sign in messengers/ merchandise, direct calls, prepare cafe orders and provide amenity items
Order and maintain cafe supplies and studio amenities, while tracking and approving expenses
Maintain high level of presentation in studio, lobby and cafe area with utmost attention to detail
Manage and track all incoming/ outgoing client merchandise
Coordinate with multiple departments to ensure an optimum client experience in our studio
Keep larger staff informed of logistical details pertinent to studio activity
Engage all members of the client’s team, including producers, photographers, agents, stylists etc, and develop ongoing working relationships
Track and collect online client content, collaborate on company social media posting and online engagement
Assist the studio booking process including contract negotiations as delegated by the Bookings Director
Field questions/ concerns from clients and relay information/ updates from the Booking department
Assist on other administrative projects/assignments as needed
Ensure a successful overall guest experience supporting the goal of enthusiastic recurring clients at Smashbox Studios