Studio Coordinator, Part-Time

OVME•Plano, TX

9d•Onsite

About The Position

We are seeking a Studio Coordinator to join our studio team. As the first point of contact for our clients, you will play a vital role in delivering exceptional client service and ensuring a positive experience. Your professional demeanor, excellent communication, organizational skills, and ability to multitask will contribute to the overall success.

Requirements

Exceptional written and verbal communication skills.
Ability to thrive in a fast-paced, customer-service-oriented collaborative team environment.
Social media management experience.
Ability to function independently with minimal supervision.
Ability to work well independently, in a team environment, and with remote employees.
Team player mentality.
Strong sense of ownership and urgency.
Extremely detail oriented.
Self-starter and passion for learning.
Strong organizational skills and ability to multi-task in a fast-paced environment.

Nice To Haves

Bachelor’s degree or comparable industry experience preferred.
Medical CRM/Zenoti experience is a plus.

Responsibilities

Creating an unrivaled customer experience for all clients.
Welcoming and greeting clients in a warm and friendly manner, ensuring a positive and professional first impression.
Providing outstanding customer service by addressing client inquiries, scheduling appointments, and addressing any concerns or issues promptly and efficiently.
Managing and coordinating the appointment booking system, ensuring accurate scheduling, and optimizing the use of Studio resources.
Collecting client information, updating medical history forms, and ensuring accuracy and confidentiality of client records.
Assisting clients with completing necessary forms and consent documents, explaining the purpose, and ensuring their understanding.
Answering phone calls, responding to emails, and handling general inquiries regarding services, pricing, and operational policies.
Maintaining a clean and organized front desk area, including the reception area, waiting room, and product display areas.
Processing client payments, verifying insurance information if applicable, and providing receipts or invoices as required.
Coordinating with the clinical and administrative staff to ensure smooth workflow and efficient client care.
Collaborating with the management team to implement and maintain office policies and procedures for efficient front desk operations.
Managing inventory of office and administrative supplies, placing orders as needed to ensure adequate stock levels.
Staying knowledgeable about services, treatments, and promotions to provide accurate and up-to-date information to clients.
Handling confidential and sensitive client information with discretion and maintaining strict adherence to privacy regulations.
Assisting with marketing efforts, such as distributing promotional materials and gathering client testimonials.
Performing additional administrative tasks as assigned by the management team.