Studio Associate

Lucid Motors•Manhasset, NY

3h•Onsite

About The Position

About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience. We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility. Lucid is building a brand. A luxury brand centered around sustainability and the human experience. We’re looking for enthusiastic and conscientious Studio Associates to build Lucid with us. As a Studio Associate in a Lucid studio your primary responsibility will be to deliver exceptional, personalized, customer interactions. You are a motivated and engaging quick learner with a desire to provide memorable and enjoyable customer experiences. To be successful in this role you should be an incredible communicator and conversationist with the ability to recognize subtle social cues. You will be eager to support the studio team with ad hoc tasks where required and consistently act as a brand promotor and facilitate the customer journey. The Role: Be a critical Lucid Ambassador; the first point of engagement guests will have with Lucid Welcome guests in an engaging, courteous and sincere manner Demonstrate excitement and create intrigue about Lucid products Needs Assessment: Effectively gauge customer needs through personalized interactions and insightful questioning. Pipeline Management: Maintain and build a robust customer pipeline through disciplined practices. CRM: Utilize Salesforce as CRM tool to track and manage customer interactions with consistent and timely engagement Conduct test drives and articulate desired points of interest ensuring an exceptional experience while driving Lucid vehicles. Competitive landscape: Take initiative to understand competitor models and packages in order to educate customer on why Lucid Effectively communicate the benefits of Lucid products and being a member of the Lucid community Gauge guests' requirements and interests to deliver a personalized and relevant interaction Be responsible for lead capture and progression of guests through initial part of the Lucid journey Manage and overcome customer challenges in a cordial and calm manner Ensure all studio assets are presentable and consistent with the Lucid brand image Keep a keen eye on any pain points or bottlenecks observed during daily studio operations, think creatively and offer improvement suggestions Remain available for ad-hoc activities to improve studio operations and customer experiences Support local marketing initiatives and events to build brand awareness Maintain a continuing desire to learn and develop to progress your career with Lucid Motors Assist with daily operations as needed

Requirements

Exceptional people skills including strong oral and written communication, empathy and active listening ability.
Ability to deliver outstanding customer experiences in a fast paced and dynamic environment.
Conscientious, responsible and reliable.
Curiosity and passion about electric vehicles and the premium vehicle market and competitive landscape
Comfortable operating in ambiguous retail environment
Familiarity with CRM tools a plus
Flexible availability including extended holiday mall hours, holidays and weekends
Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire

Nice To Haves

Completed, or working towards, Bachelor's degree or equivalent is preferred.

Responsibilities

Be a critical Lucid Ambassador; the first point of engagement guests will have with Lucid
Welcome guests in an engaging, courteous and sincere manner
Demonstrate excitement and create intrigue about Lucid products
Effectively gauge customer needs through personalized interactions and insightful questioning.
Maintain and build a robust customer pipeline through disciplined practices.
Utilize Salesforce as CRM tool to track and manage customer interactions with consistent and timely engagement
Conduct test drives and articulate desired points of interest ensuring an exceptional experience while driving Lucid vehicles.
Take initiative to understand competitor models and packages in order to educate customer on why Lucid
Effectively communicate the benefits of Lucid products and being a member of the Lucid community
Gauge guests' requirements and interests to deliver a personalized and relevant interaction
Be responsible for lead capture and progression of guests through initial part of the Lucid journey
Manage and overcome customer challenges in a cordial and calm manner
Ensure all studio assets are presentable and consistent with the Lucid brand image
Keep a keen eye on any pain points or bottlenecks observed during daily studio operations, think creatively and offer improvement suggestions
Remain available for ad-hoc activities to improve studio operations and customer experiences
Support local marketing initiatives and events to build brand awareness
Maintain a continuing desire to learn and develop to progress your career with Lucid Motors
Assist with daily operations as needed