Associate, Studio Experience

Peloton•New York, NY

1d•Onsite

About The Position

Peloton Studios delivers both a broad offering of highly engaging subscription content and world-class member classes, events, and activations to our community. We are looking for passionate, customer service-driven individuals to ensure an outstanding experience throughout the entire member journey when visiting our studios. This person should excel at managing steady priorities in a lively environment, remain highly organized, and possess the ability to work well with others to contribute to a welcoming and inclusive workplace. This is a great opportunity for someone who is motivated, strives to go above and beyond, and is dedicated to delivering the highest level of member experience.

Requirements

Prior experience in a customer service, hospitality, retail, or front-of-house environment
Strong digital literacy with the ability to quickly learn new reservation systems and communication tools (G-Suite, Slack, etc.)
Excellent communication skills with a track record of professional and welcoming phone, email, and in-person etiquette
Comfort and confidence speaking on a microphone or addressing large groups of people dynamically
Strong organizational skills with the ability to prioritize tasks and balance multiple guest needs effectively
Strong problem-solving skills and a proactive approach to supporting guests and teammates
An enthusiastic, team-oriented, and community-minded approach to hospitality
A strong interest in health, fitness, wellness, or sports
A positive, solution-oriented mindset when interacting with members and colleagues alike
The ability to proactively anticipate guest needs and initiate supportive tasks independently

Responsibilities

Provide a high level of hospitality and care to members, prospective members, and guests throughout their time at the studio
Collaboratively address member feedback and queries in person or via email with a helpful and professional demeanor in a timely manner
Deliver clear, engaging, and enthusiastic pre- and post-class announcements over a microphone to studio audiences
Effectively book, cancel, and reschedule live productions for members through TeamUp, our reservation system, assisting them with any account-related inquiries
Perform check-in duties prior to live productions, ensuring members and guests are welcomed and aware of studio rules, waivers, and terms
Monitor class occupancy levels, managing day-of standby lists and waitlists to ensure live studio spots are optimally filled
Support the vibrant energy of the studio experience, partnering with the wider production teams on audience placement and participation
Provide engaging studio tours to members participating in live class experiences
Create and prepare merchandise bags and assist with hospitality moments
Assist in post-class meet & greets, including taking and distributing photos to guests and members
Celebrate key member milestones, such as birthdays or class achievements
Build proficiency across our digital tools, including our reservation system, email, SMS platforms, G-Suite, and Slack
Perform administrative tasks as needed, including maintaining studio logs and trackers
Work cohesively with other studio departments to ensure a streamlined production experience
Maintain up-to-date knowledge of the Peloton brand, products, and safety guidelines
Maintain flexibility to support additional studio activations outside of standard member classes, including event support and group/corporate bookings