Madame Tussauds Studio Artist

Madame Tussauds • New York, NY

3d • Onsite

About The Position

As a Studio Artist, you'll play a critical role in preserving the world-class quality and realism that make Madame Tussauds famous! You'll ensure our iconic wax figures remain camera-ready, lifelike, and aligned with brand standards while helping deliver unforgettable guest experiences.

Requirements

• A creative eye and passion for detail, realism, color, and presentation.
• Hands-on experience in maintenance, restoration, repair, styling, craftsmanship, or a related artistic field.
• Ability to assess and maintain highly realistic, lifelike quality standards.
• Knowledge of, or willingness to learn, wax figure repair techniques, painting, hair styling, costume care, and fiberglass repair.
• Strong organizational and time-management skills with the ability to manage multiple priorities, schedules, and deadlines.
• Strong problem-solving skills and a proactive approach to identifying effective solutions.
• Excellent communication skills and a collaborative, team-oriented mindset.
• Flexibility to support special events, changing business priorities, and unique project requirements.
• Experience working with materials, supplies, inventory, and consumables in a cost-conscious manner.
• Commitment to delivering world-class quality and unforgettable guest experiences.
• Ability to maintain accurate records, documentation, and maintenance files.
• Dedication to maintaining a safe, efficient, and professional work environment.
• Comfortable working independently and as part of a small, collaborative team.

Responsibilities

• Maintain Madame Tussauds’ world-famous wax figures to exceptional quality standards through routine maintenance, restoration, touch-ups, and repairs.
• Perform wax and fiberglass repairs, painting, hair styling, and costume maintenance to ensure figures remain lifelike, realistic, and guest-ready.
• Install and style figures, ensuring positioning, lighting, costume presentation, and overall appearance align with approved creative briefs and brand standards.
• Manage maintenance schedules, supplies, budgets, and documentation to ensure work is completed on time and within established guidelines.
• Prepare, pack, transport, and set up figures for PR events, market research activities, offsite appearances, and storage while maintaining quality and brand standards.
• Represent the Madame Tussauds brand professionally during celebrity appearances, PR events, color checks, and other special engagements.
• Monitor guest feedback and quality performance measures to identify opportunities for continuous improvement in figure realism and presentation.
• Collaborate with attraction leadership, operational teams, and studio management to ensure figure maintenance supports business and guest experience objectives.
• Assess figure condition, proactively identify maintenance needs, and utilize appropriate techniques, materials, and reference materials to achieve world-class results.
• Maintain accurate maintenance records, reference files, and inventory documentation.
• Troubleshoot maintenance challenges, identify solutions, and seek appropriate support when needed to maintain figure quality and operational timelines.
• Follow all health, safety, operational, and brand standards while maintaining a safe and professional work environment.

Benefits

• Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
• Recognition Programs and Rewards: Celebrate your achievements and hard work!
• 401(k) Program: Save for the future with company matching contributions.
• Tuition Reimbursement Programs: Get support for further education and career growth.
• Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed