Studio Area Manager
About The Position
Studio Area Manager (SAM) alts | Alteration Specialists is seeking a highly hands-on, field-driven Studio Area Manager to lead a cluster of studios across the tri-state area. This is not a desk-based management role. We are looking for a strong operator and people leader who thrives in the shops, leads from the floor, and takes full ownership of daily performance. As a Studio Area Manager, you will be the guiding force behind your market’s operational health. Your presence will be felt in the studios every day — coaching teams in real time, solving problems quickly, and ensuring that every client interaction reflects the premium standards of the Alts brand. You will serve as the critical bridge between shop teams and central leadership, translating strategy into clean, consistent execution. This role is ideal for someone who moves fast, holds high standards, and takes pride in building accountable, high-performing teams. Training: Full-time training in New York City prior to assignment Schedule: Regular Saturday coverage required Territory: NY, NJ, CT
Requirements
- 5+ years multi-unit or operations experience
- 2+ years managing teams of 10+
- Strong service, retail, or hospitality background
- Tech and systems savvy (Geelus experience a plus)
Nice To Haves
- Luxury or premium service preferred
- Working knowledge of garment construction a plus
Responsibilities
- Monitor and improve NPS trends across your cluster
- Reinforce try-on and pickup standards consistently
- Coach hospitality behaviors in real time
- Resolve escalated client issues within 72 hours
- Reduce repeat client complaints
- Increase repeat client rate across studios
- Ensure strong follow-through on client issues
- Build a relationship-driven service culture
- Identify churn patterns and address root causes
- Lead shops to achieve sales goals
- Monitor bookings, conversion, and average ticket
- Identify underperforming locations and act quickly
- Ensure proper execution of Essentials vs. Premier pricing
- Enforce QC checkpoints with zero tolerance for misses
- Reduce RFAs and production errors
- Maintain strong duration accuracy
- Ensure on-time delivery performance
- Monitor garment flow end-to-end
- Ensure shops open and run smoothly every day
- Monitor bookings, staffing, and production flow in real time
- Conduct frequent shop walks and quality checks
- Reinforce SOP compliance through direct observation
- Step in during peak periods or staffing gaps
- Address day-to-day operational hiccups immediately
- Enforce QC standards across all garments
- Review production reports and duration accuracy
- Ensure ticket accuracy in Geelus
- Monitor RFAs, refunds, and process failures
- Partner with Finance on ticket allocation when needed
- Identify bottlenecks and implement fixes quickly
- Monitor NPS weekly and act on trends
- Reinforce try-on at pickup policy
- Coach teams on hospitality and communication
- Resolve escalated client issues quickly
- Identify and eliminate repeat CX breakdowns
- Directly manage and coach Studio Teams
- Provide real-time, candid feedback
- Address underperformance quickly and fairly
- Ensure proper staffing coverage across shops
- Review and approve timesheets and PTO
- Support hiring and team development
- Translate company initiatives into shop-level action
- Surface field risks and resource needs quickly
- Ensure TSM and SEC role clarity in every shop
- Support rollout of SOP updates and new initiatives
- Maintain tight communication with Ops and CX leadership
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
