Studio Advisor
About The Position
BodyRok delivers high-intensity, low-impact reformer Pilates that tones, sculpts, and redefines the body and mind in just 45 minutes. We are a growing studio community built around a simple commitment: helping people, team members and members alike, become the best version of themselves. We are looking for dedicated, hospitality-minded people who want to help us share the BodyRok experience with more of our community. We are currently hiring a founding team for BodyRok Costa Mesa, including part-time and full-time Studio Advisors. The Studio Advisor is the heart of the BodyRok member experience and the first and last impression every member and guest has of the studio. This is a hospitality-first role. You set the tone for a warm, welcoming, and impeccably run studio, build genuine relationships with members, and act as a brand ambassador for BodyRok in every interaction. You also play a meaningful part in growing the studio by developing relationships with prospective, new, and existing members that lead to membership and package growth. As a Studio Advisor, you are expected to deliver the BodyRok Service Promise, contribute to a clean, friendly, and well-maintained studio, take ownership of your work without micromanagement, and execute the team member basics of being on time and complying with the dress code.
Requirements
- 1 to 2 years of customer service or sales experience preferred
- 1 to 2 years of MindBody software experience preferred
- A genuine passion for hospitality and for creating memorable experiences
- A friendly, warm, and welcoming personality; easy to talk to and comfortable around new people
- A patient, empathetic listener with a can-do attitude
- Competitive drive to succeed in a commission-based, performance-driven culture
- Knowledge of sales practices and techniques
- An independent, organized self-starter with strong attention to detail
- Strong written and verbal communication skills
- Basic computer skills
- An eye for detail and genuine care for the studio's appearance and cleanliness
- Availability to work at least 2 weekend days per month
- Alignment with the BodyRok mission and values
- High School Diploma or GED required
Responsibilities
- Deliver a first-class member experience at every touchpoint, in person, over email, and by phone
- Ensure a warm welcome for every member and guest on arrival and a genuine thank-you on departure
- Build individual connections with members, anticipate their needs, and create personalized experiences that reflect the BodyRok brand
- Act as a positive brand ambassador, making every member and guest feel cared for and at home in the studio
- Tour prospective members through the studio, connecting them to the equipment, services, and amenities, and helping them find the right fit
- Respond to member questions and service needs with empathy, patience, and a can-do attitude
- Follow up with newly enrolled members to ensure we are exceeding their expectations
- Develop relationships with prospective, new, and existing members to grow membership enrollment and package purchases
- Create new business through member promotions, referrals, and inquiries
- Share current promotions, membership options, and special events with members and guests
- Reach out to existing and prospective members through thoughtful, relationship-led outreach
- Reconcile and report all incoming and outgoing transactions
- Meet personal sales and revenue targets
- Greet all incoming members and guests and ensure check-in procedures are followed
- Monitor incoming emails and ensure inquiries are handled promptly and professionally
- Handle member service needs, including change of address, electronic funds setup or changes, and questions regarding billing and payments
- Maintain an accurate member database and register new members
- Promote and sell retail and merchandise, maintaining strong product knowledge
- Keep the front desk and entryway clutter-free, orderly, and clean
- Execute daily and weekly studio checklists
- Initiate tasks and take ownership without needing direction
- Maintain a clean, welcoming studio, including bathrooms, changing rooms, and trash
- Perform general cleaning duties, including hourly bathroom and studio checks
- Take pride in the studio's appearance and uphold brand standards at all times
- Represent the BodyRok brand within the studio and throughout the local fitness community
- Contribute to a positive, supportive team culture
- Support studio events, campaigns, and community initiatives, including accurate member data capture
- Live the BodyRok mission and values in your daily interactions
Benefits
- Benefits will be available for Full Time employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
