Hourly Student Employment - Student Workstation Support
About The Position
The Student Workstation Support Technician provides frontline technical support for Student Affairs staff, departments, and student-facing workspaces. This position is responsible for troubleshooting, maintaining, and supporting computer workstations, printers, software, peripherals, and related technology used across Student Affairs offices and service areas. This role helps ensure that employees and student workers have reliable access to the technology needed to support daily operations, student services, events, and administrative functions. The position requires strong customer service skills, attention to detail, and the ability to communicate technical information clearly to both technical and non-technical users.
Requirements
- Strong customer service skills
- Attention to detail
- Ability to communicate technical information clearly to both technical and non-technical users
Responsibilities
- Provide technical support for desktops, laptops, monitors, printers, scanners, phones, and other workstation equipment.
- Troubleshoot hardware, software, login, network, printing, and peripheral issues.
- Assist with computer imaging, setup, deployment, replacement, and relocation.
- Install, configure, and update approved software applications.
- Support Windows operating systems, Microsoft Office, web browsers, and commonly used university applications.
- Respond to service requests and document work using a ticketing system such as TeamDynamix.
- Maintain accurate records of equipment, service actions, and inventory changes.
- Assist with onboarding and offboarding technology needs for employees and student workers.
- Provide support for shared workspaces, labs, front desks, and student service areas.
- Escalate complex technical issues to higher-level IT support teams when needed.
- Communicate professionally with faculty, staff, students, vendors, and IT team members.
- Support special projects such as workstation refreshes, software rollouts, and technology upgrades.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
