ITS Student Worker

Bethel University • Saint Paul, MN

5d • $15 - $15 • Onsite

About The Position

Answers incoming calls related to technology issues and requests from Bethel community members. Gathers information from customers to facilitate troubleshooting process. Provides Tier 1 support including solutions to common problems and fulfilling requests for service, equipment, etc. Documents case information thoroughly and correctly to facilitate case tracking and reference. Submits new and edits existing knowledge base documentation. Provides prompt, excellent service to telephone and walk-in customers.

Requirements

• Must be a current student
• Must be reliable (show up on time, stay on task, notify me before an absence)
• Must be motivated to learn
• Must be able to work independently with minimal supervision
• Must work well with other students
• Must be able to take direction from multiple Staff employees
• Must be able to communicate in a professional manner to Bethel community members.
• Ability to research solutions to new or difficult problems.
• Applicants must be authorized to work in the U.S.

Responsibilities

• Answers incoming calls related to technology issues and requests from Bethel community members.
• Gathers information from customers to facilitate troubleshooting process.
• Provides Tier 1 support including solutions to common problems and fulfilling requests for service, equipment, etc.
• Documents case information thoroughly and correctly to facilitate case tracking and reference.
• Submits new and edits existing knowledge base documentation.
• Provides prompt, excellent service to telephone and walk-in customers.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed