Student Worker - Office of Information Technology Support Center

University of Nevada Reno • Reno, NV

13d • Onsite

About The Position

The University of Nevada, Reno is recruiting a student technician for the Office of Information Technology Support Center Help Desk and Support Center in the Knowledge Center. Student technicians provide frontline technical support to students, staff, and faculty over the phone and at the Computing Help Desk. The role calls for strong customer service, critical problem-solving, eagerness to learn, and flexibility. The expected schedule is 15 hours per week.

Requirements

• Must be enrolled at the University of Nevada, Reno.
• Must demonstrate the ability to assist customers with common and uncommon technology-related issues.

Nice To Haves

• Customer service experience; information technology experience is not required.
• Familiarity with Microsoft Office, Microsoft Windows, and Apple OSX/iOS.

Responsibilities

• Assist users with technology troubleshooting over the phone, through chat, or in person.
• Log user interactions in the ticketing system.
• Research solutions using available resources, including the OIT Knowledge Base.
• Direct and transfer calls from internal and external guests while serving as Campus Operator.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed