Student Worker - UNR Med IT
About The Position
The UNR MED IT department is recruiting a student worker to join our Helpdesk team. As a member of the Med IT Helpdesk, you will support Med school operations by fielding Phone calls and chat inquiries for IT support. Candidates should be able to clearly communicate solutions and troubleshoot issues via phone or chat, or appropriately route support calls to a Med IT Technician for follow-up. Candidates with excellent customer service and organizational skills, along with a basic understanding of using computers in a business environment encouraged. The candidate will receive training on procedures, applications, and classroom technology needed to effectively troubleshoot and resolve issues within Med IT.
Requirements
- Must be currently enrolled at the University of Nevada, Reno
Nice To Haves
- Basic Understanding of modern enterprise business technology (Operating Systems, Enterprise Applications)
- Customer service experience
- Summer availability
Responsibilities
- Fielding and resolving or triaging support calls and chats
- Creating support tickets
- Assisting with inventory
- Occasional in person support calls
- Other tasks as assigned
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
