Student Worker or Graduate Assistant (IT Help Desk) - Regent University students only

Regent University • Virginia Beach, VA

4d

About The Position

This position provides software, hardware, and systems support to Regent University faculty, staff, and students. The role involves responding to support calls, voice messages, and emails directed to the Help Desk, managing and tracking issues using the IT ticketing system, and escalating support incidents to the appropriate IT staff group when necessary. The successful candidate will answer phone calls and emails in a professional and courteous manner and work closely with other IT Departments to resolve issues effectively.

Requirements

• Must be a Regent University student
• Dependable and prompt
• Strong customer service skills and a desire to help others
• Excellent verbal and written communication skills
• Ability to work in a team environment
• Ability to problem solve
• Proficiency with Window operating systems, Microsoft Office, and web browser technology
• Ability to follow written and verbal instructions
• Commitment to Regent's core values of Excellence, Innovation, and Integrity

Responsibilities

• Provide software, hardware, and systems support to Regent University faculty, staff, and students by responding to support calls, voice messages, and e-mail directed to the Help Desk
• Manage and track issues using the IT ticketing system
• Escalate support incidents to the appropriate IT staff group when necessary
• Answer phone calls and e-mails in a professional, courteous manner
• Work closely with other IT Departments to resolve issues effectively

Benefits

• Not benefits eligible.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed